Project Manager – Change Management and Operations
RavenTek
JavaScriptPMP
Direct Bill Project Manager
Angela Adams Consulting Services
full-time
Posted on:
Origin: • 🇺🇸 United States • South Carolina
Visit company websiteJob Level
Junior
Tech Stack
JavaScriptPMP
About the role
- Onboard new clients ensuring completed workflow and seamless transition to the Support Center
- Plan, organize, and delegate work within the Support Center based on client need and staff capacity
- Monitor direct bill projects to verify completion in an accurate and timely manner
- Promote continuous project management process improvement
- Ensure client satisfaction for direct bill related work
- Act as a true problem solver, overcoming obstacles that may arise
- Foster a culture of accountability
- Establish KPIs for productivity, efficiency, and profitability
- Develop and implement quality control processes that ensure accuracy and efficiency
- Provide monthly reports to leadership reflecting output of the Support Center
- Develop and update applicable SOPs, keeping Support Center staff aware of changes
- Communicate regularly with clients by phone and email
- Process direct bill client work as needed
- Identify and recommend opportunities for improved workflows and procedures, looping in other segments as needed
- Maintain client confidentiality
Requirements
- PMP preferred
- Windows operating PC with high speed internet
- Minimum one year of insurance Accounting & AMS360 experience
- Ability to sit for extended periods of time
- Designated work area, free of distractions
- Microsoft Office experience
- Self-motivated
- Detail orientated
