Customer Service Representative, Paper Machine Service
ANDRITZ
full-time
Posted on:
Location Type: Office
Location: Springfield • Ohio • United States
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Tech Stack
About the role
- Provide Customer Service support to our customers, Sales Area Managers, Product Managers and Regional Sales entities
- Interact with internal / external customers to provide information response to inquiries about products and services
- Handle and resolve questions / concerns
- Provide information about the organization’s products and service
- Generate quotes and process orders as requested by Product Managers, Sales Area Manager, and customers
- Enter and ensure proper handling of all orders
- Maintain customer pricing based on guidance from product managers
- Coordinate delivery and purchase order requirements with Logistics Department
- Communicate special shipment dates and date changes to the Regional Sales entities, Sales Area Managers, and/or customers
- Other duties as assigned by Supervisor or Managers
Requirements
- College degree and/or equivalent experience
- Manufacturing Experience a plus
- Self-starter capable of working with minimum supervision
- Extremely thorough organizational and planning skills
- Strong knowledge of customer service and establishing contacts
- Ability to handle numerous projects at one time
- Excellent written and verbal communication skills
- Ability to develop close professional relationships
- Ability to research and review technical drawings and documents
- Very strong computer skills (Word, Excel, PowerPoint)
- Some ERP experience (SAP experience a plus)
- Ability to [learn to] read and interpret engineering drawings
- Ability to work independently and handle high volume email traffic
Benefits
- Health insurance
- Retirement plans
- Paid time off
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer serviceorder processingpricing managementtechnical drawing interpretationproject managementERPSAP
Soft Skills
self-starterorganizational skillsplanning skillscommunication skillsrelationship buildingindependent workmultitasking