AND Digital

Client Service Manager

AND Digital

full-time

Posted on:

Location Type: Hybrid

Location: London • United Kingdom

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About the role

  • Accountable for building relationships between the Club and its clients.
  • Manage current assignments while growing accounts and establishing partnerships.
  • Handle day-to-day client needs including communication and onboarding.
  • Lead teams for clients and ensure scheduling is up to date.
  • Minimize revenue leakage through solid commercial knowledge.
  • Pitch new business opportunities to clients.

Requirements

  • Experienced account manager comfortable with day to day management of client relationships.
  • Ability to build and nurture trusted relationships with key stakeholders.
  • Proficiency in planning and shaping feasible account strategies.
  • Knowledge of commercial management including SOW creation and understanding of contract terms.
  • Capable of leading a team based on client needs.
  • Experience in acting as a point of escalation for the client.
Benefits
  • 25 days holiday allowance + bank holidays
  • Flexible bank holidays
  • Share scheme
  • A £1000 flexifund to use on a personalised list of benefits such Gym membership, Cycle to Work Scheme, Health, dental and optical cash plan
  • Private medical insurance
  • 6% employer pension contribution, when you contribute 2%
  • PLUS many more
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
commercial managementSOW creationcontract terms
Soft Skills
relationship buildingcommunicationteam leadershipstakeholder managementclient management