AND Digital

Engagement Director

AND Digital

full-time

Posted on:

Location Type: Hybrid

Location: London • United Kingdom

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Job Level

Lead

About the role

  • Lead end-to-end delivery of client engagements
  • Ensure delivery milestones, quality, and expected outcomes are met
  • Identify and manage critical risks and issues
  • Track and report engagement KPIs regularly
  • Build and maintain strong relationships with key client stakeholders
  • Manage client expectations and resolve client-side issues
  • Act as the main escalation point for delivery concerns
  • Own all engagement financials: revenue, margin, invoicing, collections
  • Prevent revenue leakage and manage scope changes
  • Identify and support account growth opportunities
  • Lead, mentor, and motivate delivery teams
  • Ensure the right resourcing and skills mix for delivery
  • Drive a culture of accountability, high performance, and continuous improvement
  • Provide feedback on solutions to improve our overall propositions
  • Share methods, assets, and accelerators to enhance our reusable IP

Requirements

  • Strong leadership and influencing skills (without relying on authority)
  • Excellent communication – able to simplify complex topics for all audiences
  • Proven problem-solving and decision-making under pressure
  • High level of planning, organisation, and resource coordination
  • Solid financial acumen in managing engagement budgets and margins
  • Adaptability and a commitment to continuous learning
Benefits
  • 25 days holiday allowance + bank holidays
  • Share scheme
  • A £1000 flexifund to use on a personalised list of benefits such Gym membership, Cycle to Work Scheme, Health, dental and optical cash plan
  • PLUS many more
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
financial managementrisk managementKPI trackingresource coordinationproblem-solvingdecision-makingclient engagementscope managementaccount growth
Soft Skills
leadershipinfluencingcommunicationplanningorganisationadaptabilitycontinuous learningrelationship buildingmentoringmotivation