AND Digital

Client Services Manager

AND Digital

full-time

Posted on:

Location Type: Hybrid

Location: Reading • United Kingdom

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About the role

  • Client relationship building: Managing a portfolio of clients, you’ll be responsible for building and nurturing trusted relationships with key stakeholders to increase AND's impact.
  • Growing accounts: Planning and shaping feasible account strategies that represent value for our clients and support AND's growth and identifying, shaping and successfully pitching new business opportunities to clients.
  • Client assurance: Managing the day-to-day client and AND team needs including clear and timely communications, onboarding and rotations.
  • People leadership: Communicating AND's mission and goals clearly, building connection between AND's proposition, our clients and our ANDis goals.
  • Commercial management: Maintaining commercially successful accounts with minimal support, you’ll have solid commercial knowledge and proactively minimise revenue leakage. You’ll also be supporting the creation of SOWs, and need a thorough understanding of contract terms & commercial risk.
  • Responsible for building and sourcing a team for the client, depending on the needs and skills of our people and attending both internal and client weekly scheduling meetings and ensuring scheduling is up to date.
  • Acting as a trusted point of escalation for the client and delivery team, resolving issues for success

Requirements

  • Previous experience working within a consultancy environment.
Benefits
  • 25 days holiday allowance + bank holidays
  • Flexible bank holidays
  • Share scheme
  • A £1000 flexifund to use on a personalised list of benefits such Gym membership, Cycle to Work Scheme, Health, dental and optical cash plan
  • Private medical insurance
  • 6% employer pension contribution, when you contribute 2%
  • PLUS many more
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
client relationship buildingcommunicationpeople leadershipcommercial managementproblem solving