Ancora Education

Financial Planning and Analysis

• Provides oversight and leadership to the Financial Services department
• Assists the Financial Services Manager with the scheduling, planning, and training of the team
• Ensures all work products, solutions, and recommendations are accurate and compliant
• Assists in the overall project management control of Financial Services’ projects
• Prepares reports for the Financial Services Manager reflecting team activity
• Is a subject matter expert on financial aid policy to ensure compliance
• Responds to inquiries and requests from staff and students
• Handles escalations and complaints from Financial Services Analysts
• Provides individual and/or team training to minimize skill gaps
• Identifies opportunities to involve others in new work assignments
• Resolves individual and group performance issues in a timely manner

Financial Services Team Lead

Program Manager

• Providing leadership for the CDL Program.
• Participates in curriculum development, revision, and implementation processes.
• Provides product knowledge training to the Account management group.
• Engages with potential students and participates in new student orientation.
• Responsible for hiring, assigning, orienting, developing, evaluating, and recognizing Driver Trainers.
• Convenes meetings with faculty on a regular basis.
• Monitors and supports the student population.
• Analyzes student population data and identifies at-risk students.
• Collects data for analyzing program performance.

Program Director – CDL

• Provides leadership for the CDL Program.
• Participates in curriculum development, revision, and implementation process.
• Provides product knowledge training to the Account management group.
• Engages with potential students and actively participates in new student orientation.
• Responsible for hiring, developing, and recognizing Driver Trainers within the program.
• Monitors and supports the student population.

Program Director – 100% Traveling

• Reporting to the Area Manager/Regional Program Director
• Provides leadership for the CDL Program
• Provides subject matter expertise and actively participates in curriculum development, revision, and implementation process
• Provides product knowledge training to the Account management group
• Engages with potential students and actively participates in new student orientation
• Responsible for hiring, assigning, orienting, developing, evaluating, and recognizing Driver Trainers
• Convening meetings with faculty on a regular basis
• Monitoring and supporting the student population within his/her program of study
• Plays an active role in the student advising process
• Analyzing student population data and contacting students to identify barriers to success
• Responsible for continuous improvement of the program

Program Director, CDL

• Reporting to the Director of Quality Assurance/Regional Program Director, the CDL Program Director is responsible for providing leadership for the CDL Program.
• Provides subject matter expertise and actively participates in curriculum development, revision, and implementation process.
• Provides product knowledge training to the Account management group.
• Engages with potential students and actively participates in new student orientation.
• Responsible for hiring, assigning, orienting, developing, evaluating, and recognizing Driver Trainers.
• Convene meetings with faculty on a regular basis.
• Monitors and supports the student population within assigned responsibility.
• Analyzes student population data to identify students at risk and provides support and information concerning student services.
• Responsible for continuous improvement of the program by collecting data for purposes of analyzing program performance.

Program Director – CDL, 100% Traveling

Account Manager

• Conducts both front-line account management activity and is responsible for the leadership of the Account Management Department
• Manage inbound and outbound communication with partners/clients, coordinate meetings, and support onboarding and ongoing engagement
• Ensure that account management operations are executed in alignment with all applicable regulatory guidelines, internal policies, and standards of conduct
• Assess the team’s technical and relationship management skill sets and deliver training and coaching to drive continuous improvement
• Lead regular team meetings to review performance, pipeline activity, client needs, and expectations
• Establish work schedules and coverage plans to ensure appropriate staffing and responsiveness to partner and client needs
• Play a key role in ensuring a smooth transition from initial engagement or onboarding through ongoing account support and retention
• Provide departmental updates through reports, discussions, and meetings with senior leadership
• Deliver performance evaluations and ongoing feedback
• Other duties as assigned

Director of Account Management

• Develop, organize, and administer Program Director and Instructor training programs.
• Provide subject matter expertise on all aspects of running a successful, high-quality, compliant, and safe CDL program.
• Visit, understand, and direct program directors and instructors on compliance and operational best practices for all aspects of CDL.
• Develop and administer program director and instructor training programs; work with other corporate CDL staff to scale training efforts.
• Assist with recruiting, interviewing, onboarding, and training of new CDL staff.
• Reviews daily/weekly/monthly reports and tailors training and discussions with CDL teams on results.
• Manage operational compliance for the CDL program.
• Oversee and operationalize safety and compliance programs mandated by FMCSA, State and Local Regulatory and Law Enforcement Agencies.
• Ensure compliance to drug and alcohol, road safety, administrative and all other relevant regulations and laws by identifying best practices, training teams, escalating and documenting issues.
• Review and maintain accident policy and develop safety initiatives such as defensive driving courses.
• Administer audit process and scorecard system and Report on compliance at each location.
• Implement remediation plans as a result of testing in conjunction with leadership and CDL program director.
• Manage fleet activities, including acquisition, maintenance, and disposal of vehicles.
• Work with the CDL corporate team to understand all fleet-related metrics and implement plans to maximize truck efficiency.
• Train CDL program directors and instructors on how best to maintain their trucks and ensure efficient truck operations; ensure program directors understand fleet efficiency drivers to ensure optimized fleet management Develop, recommend, and implement cost-saving measures through labor, equipment, fuel programs.
• Regularly review, understand, and make recommendations to improve efficiency across all aspects of the CDL business.
• Balance CDL schedule demands with businesses' cost drivers.
• Leads and Develops Others. Recognized and respected as the subject matter expert on all operational and compliance aspects of CDL.
• Demonstrates ability to take regulatory concepts and apply them in a compliant, practical way.
• Holds others accountable to established performance levels to achieve individual and group goals.
• Conducts regular check-ins with CDL program staff to review performance versus goal, discuss and resolve issues, and provide the overall support needed to ensure success.
• Manages resources and people processes (e.g., Performance Management, Career Development, Training, Staffing, etc.) to ensure optimal performance.
• Identifies individual and team skill gaps and developmental opportunities (e.g., training, special assignments, conferences, projects, etc.) to facilitate individual and team development.
• Coaches and mentors staff to develop the careers of others and improve individual and team performance.
• Resolves individual and group performance issues in a timely manner to motivate and foster teamwork.
• Identifies opportunities to involve others in new and challenging work assignments that advance the skills and capabilities of individuals and the organization.
• Recommends employees for lateral rotations and promotions to provide them with opportunities to develop new skills and take on more responsibility.

Regional Program Director – CDL

Marketing

• Develop and drive the overall marketing strategy for Ancora Education, encompassing brand awareness, lead generation, and student acquisition across all brands.
• Lead, develop, and manage a team of direct reports, including hiring, onboarding, performance management, professional development, and retention.
• Foster a high-performance team culture built on accountability, collaboration, and continuous improvement.
• Serve as the primary internal owner of the agency of record relationship, providing strategic direction, performance accountability, and day-to-day oversight of all agency deliverables.
• Direct the agency’s execution across all marketing channels including paid search (SEM/PPC), SEO, paid social, display advertising, streaming/OTT, traditional media (broadcast/cable TV, radio, OOH), and affiliate/PPL programs.
• Own agency contract compliance, SOW management, and invoice review; ensure all fees, media spend, and deliverables align with executed agreements.
• Manage the marketing department budget, including agency fees and media spend, ensuring efficient allocation of resources and strong return on investment across all channels.
• Establish and oversee key performance indicators (KPIs) and reporting dashboards to measure agency performance, campaign effectiveness, and cost efficiency; hold the agency accountable to agreed-upon benchmarks.
• Serve as the primary marketing liaison to executive leadership, providing strategic recommendations, performance reporting, and market insights.
• Lead the development of annual marketing plans tied to the Annual Operating Plan (AOP) and FY goals, in partnership with the agency of record.
• Partner cross-functionally with Admissions, Centralized/Ground/Online Operations, Finance, Academics, and Compliance teams to align marketing strategy with institutional priorities.
• Ensure brand consistency and compliance across all marketing materials, communications, and campaigns produced by the agency.
• Evaluate agency performance on an ongoing basis and make recommendations regarding the agency relationship, scope of work, and long-term marketing structure.
• Identify opportunities to improve competitive positioning in the vocational training space and translate those insights into actionable marketing direction for the agency.
• Prepare and present executive-level summaries, performance reports, and strategic recommendations to senior leadership.

VP – Marketing

Director

• Provide leadership and support to Ancora’s ground campuses, Campus Presidents, Campus DOAs, and their respective admissions teams.
• Responsible for enhancing the performance of admissions teams by demonstrating their ability to train on the Ancora Admissions process.
• Operate efficiently, maintain standardization, and achieve benchmarks to ensure quality and operational efficiency.
• Ensure that outcomes comply with all company, state, accreditor, and US DOE accreditation regulations, processes, and policies.
• Report directly to the VP of Operations.
• May be required to travel up to 75% of their time in the South Eastern Region, which includes overnight stays and day travel without overnight stays.

Regional Director – Admissions

• Support campus efforts to effectively deliver quality customer service to prospective students.
• Assist Campus Directors in the process of hiring, training, and managing Directors of Admissions and, likewise, assist Campus Directors of Admissions in the process of hiring, training, and managing Admissions Representatives.
• Follow all company, state, accreditor, and US DOE accreditation compliance regulations, processes, and policies.
• Provide tactical guidance, assistance, and leadership to ensure new student satisfaction during the admissions process.
• Ensure accuracy and timeliness of all paperwork and reports.
• Randomly audit enrollment files to ensure accountability/accuracy of documents.
• Collaboratively participate in employee performance evaluations and scheduled performance reviews.
• Other duties as assigned.

• Provides Services to Students
• Supplements Driver Trainer advising for students receiving failing assessments.
• Provides academic advising as needed to students.
• Provides referrals to outside resources when counseling needs go beyond the scope of the school.
• Provides or arranges for student tutoring when needed.
• Leads student retention initiatives for students in the program who experience barriers to success.
• Maintains regular contact with all students within the program area and responds to their questions and/or concerns in a timely manner.
• Posts office hours for students.
• Refers students to appropriate staff for non-academic problem resolution.
• Contacts students who miss days from class or whose absence during the week results in more than four absences during the course.
• Maintains records of interactions and correspondence with students (i.e. phone calls, emails, mail).
• Monitors contact, and results of contact, from Driver Trainers to students in assigned program area(s).
• Makes calls weekly to students who (a) were not called or could not be reached; (b) did not return as promised; or (c) did not offer plans to return by a specific date.
• Offers appropriate academic advice and demonstrates genuine interest in students.
• Identifies students needing tutoring.
• Oversees Status of Quality of Curriculum, Instructional Materials, Equipment, and Facilities.
• Serves as a subject matter expert regarding academic curriculum for program area.
• Actively participates in the curriculum development/revision process led by the Home Office Executive team.
• Provides leadership in the implementation of new and revised curriculum.
• Provides input into creating the master schedule regarding course sequencing, offerings, room assignments, and Driver Trainer teaching assignments.
• Oversees Faculty Performance and Development.
• Assists the Area Manager/Regional Program Director in the recruitment, interviewing, and hiring of faculty for program of study.
• Orients, monitors, supervises, mentors, and assists new Driver Trainers.
• Ensures that all program area Driver Trainers adhere to required administrative and classroom delivery duties and requirements as outlined in the job description for CDL Driver Driver Trainer.
• Ensures completeness of faculty files and documentation of official transcripts, professional development, observations, and performance reviews.
• Provides leadership and supports all Driver Trainers and supervises their instructional and program needs.
• Observes classes within the program area and coaches Driver Trainers to continually improve instructional presentation and classroom management skills.
• Conducts performance appraisals of department faculty members, including areas of strength and recommendations for improvement and future skillset development.
• Conducts regular weekly day and evening faculty meetings. Meeting topics may include improvement of course offerings, methods of instructional delivery, selection of texts, and such other purposes which serve to improve the quality of the instructional program. Documents all meetings.
• Provides departmental product knowledge training to Account management and Career Services personnel as requested.
• Provides information to all departments as trends and changes in program specialty areas occur.
• Assists account management personnel with student recruitment as requested.
• Promotes faculty participation and provides leadership in the professional development activities of program faculty members and the documentation of those activities.
• Participates actively in a minimum of one professional organization within the community.
• Attends faculty meetings and in-service programs. Maintains a record of professional development activities.
• Maintains current personal knowledge of federal and state institutional regulations, and accreditation standards related to program area.
• Participates in preparation of government and accreditation reports and ensures their timely submission and accuracy.
• Assists the Area Manager/Regional Program Director in evaluating data collected from student questionnaires and conducts faculty conferences when necessary to discuss the results and provides recommendations for improvement.
• Maintains regular office hours each week to ensure consistency between day and evening policies, procedures and instruction.
• Collaborates with peers and associates to ensure coordination of interdepartmental activities.
• Intervenes in and works to resolve any personnel issues that arise among program area Driver Trainers.
• Assists the Area Manager/Regional Program Director in planning program budgetary needs if and when applicable.
• Performs all duties of a full-time Driver Trainer.
• Leads and Develops Others.
• Provides clearly defined roles and objectives for driver trainers, monitors performance, provides feedback, and meets regularly to discuss priorities.
• Resolves individual and group performance opportunities in a timely manner to motivate and foster teamwork.
• Identifies opportunities to involve others in new and challenging work assignments that advance the skills and capabilities of individuals and the organization.