Anchorage Digital

Client Operations – Fiat, Wire/ACH Operations

Anchorage Digital

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Job Level

JuniorMid-Level

Tech Stack

Swift

About the role

  • Service institutional clients by managing operational tasks, developing and executing operational processes in support of our clients needs, and performing transaction reviews and approvals.
  • Execute and monitor the daily processing of client cash deposits, withdrawals, and transfers, primarily via wire and ACH.
  • Perform timely and accurate reconciliation of cash accounts.
  • Investigate and resolve operational inquiries and issues related to cash transactions.
  • Ensure all processes adhere to established procedures and internal controls.
  • Maintain a strong understanding of relevant regulations, including Reg E and Dodd-Frank rules.
  • Collaborate with cross-functional teams, including Client Experience, Sales, Compliance, and Product, to develop operational solutions to complex client requests.
  • Review client transactions in a timely and accurate manner and ensure an excellent operational experience.
  • Become intimately familiar with client operations and their use of the Anchorage platform; contribute to developing and refining processes and procedures.

Requirements

  • You have 2-4 years of experience in banking operations, with a focus on wire processing (Domestic/International).
  • Knowledge of payment systems
  • Demonstrated knowledge and experience with Automated Clearing House (ACH) transactions.
  • Understanding of financial regulations, specifically Reg E and Dodd-Frank rules.
  • Strong attention to detail and a commitment to accuracy.
  • The ability to meet established deadlines and work effectively both independently and as part of a team.
  • A proactive and enthusiastic attitude with a desire to learn about the digital asset industry.
  • You have experience supporting institutional client operations in financial services, or another heavily regulated industry.
  • You have a keen ability to adapt and learn quickly as business strategies evolve and new products are introduced.
  • Experience supporting operational needs of institutional clients in a financial services setting, with a familiarity with US Anti-Money Laundering ("AML") requirements
  • Maintain an understanding of traditional financial services, products and strategies as required to provide support to Anchorage clients and the goals they have to implement their own strategies.
  • Capable of navigating and learning various systems and tools such as Salesforce, JIRA, Looker.
  • Ability to execute the end-to-end processing of fiat operations for institutional clients. This includes receiving, verifying, and reviewing Wire/ACH operations accurately and in a timely manner.
  • Bonus - Working knowledge of SWIFT
  • Bonus - NACHA certifications
  • Bonus - Wire Callbacks
  • Bonus - You were emotionally moved by the soundtrack to Hamilton, which chronicles the founding of a new financial system. :)