Anaqua

Product Support Engineer – Upgrade AQX

Anaqua

full-time

Posted on:

Location Type: Hybrid

Location: Hyderabad • India

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Tech Stack

ASP.NETMS SQL Server.NETSQL

About the role

  • Play a key role in the Support organization, working with clients to maintain a current version
  • Manage the support upgrade queue for rapidly growing client base (approximately 400 clients globally)
  • Interact with clients via (email, phone, web conference, or in person) to diagnose and resolve product or environment-related issues (SQL Server 2019 & 2022, IIS 7 and 8, ASP.NET, C#, WCF, SQL Server Reporting Services) as well as major third-party products and toolsets
  • Work closely with the Client Directors, Hosting, and Anaqua Services, to ensure clear responsibilities of each upgrade
  • Execute the upgrade process between clients and internal teams
  • Position may require some on call availability

Requirements

  • 5-6 or more years of experience in a client facing role within a software, or implementation services company
  • Bachelor’s degree in computer science or related field
  • Strong problem-solving and project management skills
  • Excellent Oral/Written communication
  • Motivated by a fast-paced, team environment
  • Ability to multitask and work on multiple complex tasks
  • Technical literacy and a quick study with new technologies
  • Object Oriented Programming - Microsoft ASP.NET and C# preferred
  • Web Server Administration and Configuration (Microsoft IIS 7 and/or 8)
  • SQL scripting with Microsoft SQL Server 2019 & 2022
Benefits
  • friendly environment
  • exciting and rewarding opportunities for future career development
  • competitive salaries with benefits
  • sound training program for new employees
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SQL Server 2019SQL Server 2022IIS 7IIS 8ASP.NETC#WCFSQL Server Reporting ServicesObject Oriented ProgrammingSQL scripting
Soft Skills
problem-solvingproject managementoral communicationwritten communicationmultitaskingteam collaborationadaptabilityclient interactiondiagnostic skillstime management
Certifications
Bachelor’s degree in computer science