Technical Support Engineer

Anaqua

full-time

Posted on: 2/26/2026

Location Type: Hybrid

Location: Hyderabad • India

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About the role

Play a key role in the Support organization, working with clients (especially our largest and most demanding clients) and internal staff in all departments.
Effective Interactive work with clients (email, phone, web, or in person) to diagnose and resolve product issues, provide best practice consulting and training, and ensure the highest level of client satisfaction with the ANAQUA products.
Research client requests and issues, including data and workflow analysis
Investigate the root cause of performance issues (SQL Database or Webserver).
Work closely with the Engineering, QA, and Product Management teams to ensure high quality implementation of client requirements
Lead support status meetings with clients (including international clients)

Bachelor’s or master’s degree in computer science or related fields
At least 5 + years of experience in technical support and/or client management role with strong focus on software engineering, business consulting, and/or application development
Solid NET, C#, WCF, REST Apis, Microsoft SQL Server and SQL Server Reporting Services
At least 3+ years of hands-on technical working experience to read & write complex SQL queries and stored procedures.
Foreign language fluency in 1 or more languages (optional)
Business Intelligence and Reporting experience (optional)
Legal experience and/or Intellectual Property knowledge (optional)

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

NETC#WCFREST APIsMicrosoft SQL ServerSQL Server Reporting ServicesSQL queriesstored proceduresBusiness IntelligenceReporting

Soft Skills

client managementproblem-solvingcommunicationconsultingtrainingcollaborationleadershipresearchanalysisclient satisfaction