Anaplan

Senior Customer Business Partner

Anaplan

full-time

Posted on:

Location Type: Remote

Location: Sweden

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Job Level

Senior

About the role

  • Manage a portfolio of customers with a focus on driving adoption, expansion, retention, and maximizing ROI in Finland
  • Serve as a trusted advisor throughout the value delivery lifecycle, helping customers achieve their objectives and transform their processes using Anaplan
  • Identify customer pain points and guide them on how Anaplan can address their specific needs
  • Lead Quarterly Success Reviews (QSRs), presenting Success Scorecards to executive sponsors and stakeholders
  • Expand Anaplan usage by conducting workshops to promote new use cases, leading to upsell or cross-sell opportunities
  • Build and maintain strong relationships with customers, proactively driving satisfaction and loyalty
  • Represent the voice of the customer internally, raising risks, advocating for their needs, and ensuring goal alignment
  • Identify renewal risks and partner with Renewal Managers and Account Executives on mitigation plans
  • Advise customers on establishing a Center of Excellence or similar governance model to promote self-sufficiency
  • Contribute to customer success assets and playbooks, and support reference and case study development

Requirements

  • Experienced in customer success, presales, or management consulting
  • Background in Enterprise Performance Management (EPM), Enterprise Planning, or Analytics is required
  • Excellent communication and presentation skills, with the ability to engage stakeholders at all levels, including the C-suite
  • Proven experience in Technical Customer Success, SaaS platforms, Project Leadership, Technology Consulting, or Advisory roles
  • Ability to translate technical concepts into business value in a customer-friendly manner
  • Familiarity with software development processes and design methodologies
  • Strong problem-solving skills with a customer-first mindset
  • Ability to manage multiple priorities and remain calm under pressure
  • Experience leading cross-functional teams to address customer needs or deliver key projects
  • Fluent Finnish language essential
Benefits
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Hard Skills & Tools
AnaplanEnterprise Performance ManagementEnterprise PlanningAnalyticsTechnical Customer SuccessSaaS platformsProject LeadershipTechnology ConsultingAdvisory rolesSoftware development processes
Soft Skills
communication skillspresentation skillsproblem-solving skillscustomer-first mindsetability to manage multiple prioritiescalm under pressurerelationship buildingstakeholder engagementadvocacyleadership