Analogic

Field Engineer

• Demonstrate the ability to diagnose errors, technical problems and determine proper solutions.
• Demonstrate good electronic and mechanical repair troubleshooting methodology and maintain technical product knowledge.
• Document and produce timely and detailed service reports.
• A willingness to exceed company and customer requirements.
• Responsive to customer needs and building a positive relationship.
• Ensure all tools and calibrated equipment are properly maintained at all times.
• Meet daily service needs at assigned sites and locations
• Ability to plan and perform repairs and preventative maintenance independently in the field.
• Able to schedule work based on field needs

Field Service Technician

• Deliver exceptional customer service by diagnosing and resolving technical issues.
• Enhance customer satisfaction and retention.
• Perform electronic and mechanical repairs and document service reports.
• Maintain strong customer relationships.
• Ensure all tools and calibrated equipment are properly maintained at all times.
• Meet daily service needs at assigned sites and locations.
• Plan and perform repairs and preventative maintenance independently in the field.
• Schedule work based on field needs.

• Drive exceptional customer service experience, improve customer satisfaction, maximize customer retention, and increase profitability.
• Deliver exceptional customer service by diagnosing and resolving technical issues, thereby enhancing customer satisfaction and retention.
• Perform electronic and mechanical repairs, documenting service reports, and maintaining strong customer relationships.

Manager

• Reporting to the Director, North America Field Service & Projects.
• Lead and oversee the daily activities of the Field Service personnel, and customer assets, while ensuring first class service delivery and participation in the development and implementation of strategic and tactical service objectives.
• Maintain service and performance measures for both the individual and the team while developing and mentoring the team members.
• Ensure all operations are meeting contractual service objectives with customers throughout the nation.
• Responsible for clear, concise, and timely communications to all stakeholders.
• Evaluate and monitor service levels and develop plans for continuous improvement.
• Coach, develop, support, review and recommend corrective actions for Field Service personnel to ensure effective performance management.
• Comply with Company health, safety, and environmental policies.
• Audit Field Service Reports (FSR’s) and quotations for conformity to established guidelines.
• Ensure all work periods are appropriately covered adhering to the agreed department work patterns.
• Approval of all expenses and overtime claims for field teams and direct reports according to Analogic’s policy and labor regulations.
• Oversee short and long-term financial and managerial reporting and cost center absorption.
• Manage the planning, organizing, scheduling and supervising of the day-to-day field service activities within the US. This encompasses all on-site services, repairs, PM’s, installations, and product upgrades.
• Ensuring that team member productivity is aligned with objectives and goals.
• Drive digital transformation of service management/delivery to meet industry demands and needs.
• Manage and schedule training and development for team members.
• Identify processes improvements that enhance the customer experience and / or meet future business needs and influence scalability of the business processes and team compliance.

Service Manager

• Demonstrate the ability to diagnose errors, technical problems and determine proper solutions
• Document and produce timely and detailed service reports
• Responsive to customer needs and building positive relationships

National Field Service Technician

• Diagnose and resolve technical issues to enhance customer satisfaction and retention
• Perform electronic and mechanical repairs
• Document service reports
• Maintain strong customer relationships
• Plan and perform repairs and preventative maintenance independently in the field