Field Service Technician

Analogic

Field Service Technician at Analogic diagnosing and resolving technical issues with aviation security equipment. Enhancing customer satisfaction and retention through exceptional service in Atlanta, GA.

Posted 6/24/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Drive exceptional customer service experience, improve customer satisfaction, maximize customer retention, and increase profitability.
Deliver exceptional customer service by diagnosing and resolving technical issues, thereby enhancing customer satisfaction and retention.
Perform electronic and mechanical repairs, documenting service reports, and maintaining strong customer relationships.

Requirements

What you’ll need

High School Diploma or equivalent with a minimum of 3-5 years' experience in troubleshooting and repair
Exceptional at managing time and able to complete assigned small field projects
Technically savvy; innovative, quick to learn and adapt to new technology
Professional demeanor and customer focused.
Demonstrated professional written and oral communication skills to document detailed reports and communicate effectively with both internal and external customers
Flexible and open to a fluid schedule and working environment.
Must pass a criminal background check, drug test, pre-employment physical, and credit check
Ability to safely and successfully perform the essential physical functions of the job (see application screening questions for additional details).
Must obtain and maintain an Airport ID Badge in compliance with the Airport Security Plan and TSA regulations, and the necessary public trust security clearance (eApp) and be authorized to access and handle Sensitive Security Information (SSI).
Must have a valid driver's license and dependable transportation, along with the ability to travel up to 10% of the time by plane domestically and internationally and have the required Real ID and Passport (for international travel).

Benefits

Comp & perks

401K with company match vested immediately
HSA/FSA match
8 weeks paid parental leave
Healthcare for now and healthcare as your family and health change
Continuous Education Pathways

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

troubleshootingrepairelectronic repairsmechanical repairsservice reports

Soft Skills

customer servicetime managementcommunication skillsflexibilityprofessional demeanor

Certifications

High School Diplomapublic trust security clearance