AMSURG

Customer Services Representative – Verification of Benefits

AMSURG

full-time

Posted on:

Location Type: Remote

Location: Tennessee • United States

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Job Level

Junior

About the role

  • Handle incoming calls from patients, attorneys, insurance companies, etc. to resolve problems and answer questions
  • Be able to effectively listen and communicate revenue cycle outcomes or processes with caller
  • Be familiar with and understand payor and state rules and regulations and client information
  • Adhere to all company policies and procedures
  • Other duties as assigned

Requirements

  • High School diploma or general education degree (GED) required
  • 1 year of related healthcare and/or call center experience preferred or equivalent combination of education and experience
  • Flexible, with ability to learn quickly and meet department production and quality goals.
  • Familiarity and proficiency with Customer Service department policies and procedures.
  • Knowledge of Medical Insurance terminology.
  • Can handle and prioritize multiple tasks.
  • Reliable, team-oriented, pleasant with excellent interpersonal skills.
  • Effective oral and written communication skills.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
medical insurance terminologycall center experiencerevenue cycle processes
Soft Skills
effective listeningcommunication skillsflexibilityability to learn quicklytask prioritizationreliabilityteam-orientedinterpersonal skills
Certifications
high school diplomaGED