AMS Group, Inc.

Field Engineer

• Perform on-site installation, configuration, maintenance, and verification of company security and surveillance systems in accordance with approved engineering documentation.
• Execute and oversee server rack population, equipment mounting, structured cabling, labeling, and physical system assembly as required to support engineering activities.
• Perform field service execution activities equivalent to those of Field Service Technicians when necessary to support mission requirements.
• Make engineering change decisions
• Diagnose system-level issues related to cameras, radar systems, networking equipment, power systems, and supporting IT infrastructure.
• Perform structured troubleshooting and root cause analysis to identify technical faults, integration issues, or performance deficiencies.
• Develop and implement corrective actions and field-level engineering solutions.
• Validate corrective actions through testing, verification, and operational checks.
• Provide technical direction to Field Service Technicians during field deployments.
• Serve as a technical point of contact for assigned field activities and customer interactions.
• Coordinate with engineering, product, and program stakeholders to communicate technical findings, risks, and recommendations.
• Establish field service methodologies and technical procedures when existing guidance is unavailable or insufficient.
• Exercise engineering judgment to define execution processes for installation, troubleshooting, and maintenance activities.
• Ensure procedures are technically sound, safe, repeatable, and aligned with system design intent.
• Serve as the technical authority for newly developed field service processes until formally adopted.
• Produce clear and accurate technical reports documenting system issues, root cause analysis, corrective actions, and outcomes.
• Ensure field service documentation, installation records, and maintenance documentation accurately reflect engineering changes and resolutions.
• Provide detailed technical feedback to support continuous improvement of products, procedures, and documentation.
• Author, validate, and standardize procedures that become the baseline for field service execution by Field Service Technicians.
• Draft rack elevation drawings, boundary diagrams, and connection drawings.
• Maintain required certifications, safety training, and operational qualifications associated with the role.
• Participate in formal training and on-the-job development to gain proficiency across company product offerings within 6–12 months.
• Support training and development of Field Service Technicians through technical guidance, procedure generation, and mentorship.
• Generate externally facing procedures for deliverable system operation and service.

Field Service Engineer

• Perform on-site installation, configuration, and maintenance of company-provided security and surveillance systems in accordance with engineering drawings, procedures, and Field Service Engineer direction.
• Execute assigned field service tasks related to cameras, radar systems, networking equipment, power systems, and supporting IT infrastructure.
• Perform server rack population, equipment mounting, structured cabling, labeling, and physical system assembly following established procedures.
• Support scheduled field service activities both CONUS and OCONUS, including equipment installation, system validation, and routine maintenance.
• Identify system irregularities or installation issues and escalate findings to Field Service Engineers for diagnosis and resolution.
• Assist with corrective actions for known issues under guidance from Field Service Engineers or senior technicians.
• Safely use hand tools, test equipment, and basic diagnostic tools following training and established procedures.
• Follow wiring diagrams, checklists, and installation documentation to ensure systems are assembled and installed correctly.
• Support remote or telephonic technical assistance activities as directed.
• Complete required field service documentation, checklists, and installation records accurately and in a timely manner.
• Provide clear written and verbal status updates to Field Service Engineers and project leadership as required.
• Participate in formal training, on-the-job instruction, and mentorship to build proficiency in assigned tools, equipment, and systems within 6-12 months.
• Maintain required certifications, safety training, and operational qualifications associated with the role.