Field Service Technician
AMS Group, Inc.
full-time
Posted on:
Location Type: Remote
Location: Maryland • United States
Visit company websiteExplore more
About the role
- Perform on-site installation, configuration, and maintenance of company-provided security and surveillance systems in accordance with engineering drawings, procedures, and Field Service Engineer direction.
- Execute assigned field service tasks related to cameras, radar systems, networking equipment, power systems, and supporting IT infrastructure.
- Perform server rack population, equipment mounting, structured cabling, labeling, and physical system assembly following established procedures.
- Support scheduled field service activities both CONUS and OCONUS, including equipment installation, system validation, and routine maintenance.
- Identify system irregularities or installation issues and escalate findings to Field Service Engineers for diagnosis and resolution.
- Assist with corrective actions for known issues under guidance from Field Service Engineers or senior technicians.
- Safely use hand tools, test equipment, and basic diagnostic tools following training and established procedures.
- Follow wiring diagrams, checklists, and installation documentation to ensure systems are assembled and installed correctly.
- Support remote or telephonic technical assistance activities as directed.
- Complete required field service documentation, checklists, and installation records accurately and in a timely manner.
- Provide clear written and verbal status updates to Field Service Engineers and project leadership as required.
- Participate in formal training, on-the-job instruction, and mentorship to build proficiency in assigned tools, equipment, and systems within 6-12 months.
- Maintain required certifications, safety training, and operational qualifications associated with the role.
Requirements
- High school diploma or equivalent (GED) required.
- No prior field service experience is required for entry into this role.
- Ability to follow established procedures, identify deviations, and escalate issues appropriately.
- Ability to read, understand, and follow technical manuals, engineering drawings, wiring diagrams, and written procedures.
- Ability to learn and safely use hand tools, test equipment, and company-provided systems within 6–12 months of hire.
- Ability to safely use hand tools, test equipment, and company-provided systems in accordance with training and established procedures.
- Ability to follow established processes, checklists, and safety requirements in field environments.
- Ability to identify deviations from expected system behavior and escalate issues appropriately.
- Strong team player with the ability to establish solid working relationships with technical staff and peers, as well as with external government customers and host nation end users.
- Effective verbal communication skills for coordination with Field Service Engineers, project leadership, and site personnel.
- Strong organizational skills and ability to manage assigned tasks in dynamic field environments.
- Must be able to lift up to 50 pounds.
- Must be comfortable working at height and willing to become a certified authorized climber/rescuer.
- Ability to obtain and maintain a valid U.S. passport for domestic and international travel.
- Must be eligible to obtain and maintain a U.S. Department of Defense (DoD) Secret security clearance.
- Prior exposure to technical, mechanical, electrical, IT, or field-based work environments (including military, vocational, internship, or entry-level technical roles) preferred.
- Basic familiarity with electronic systems, cabling, or structured wiring concepts preferred.
- Basic computer literacy, including experience using standard software applications (e.g., Microsoft Word, Excel, Outlook) and operating systems such as Windows or Linux preferred.
- Familiarity with hand tools, power tools, basic test equipment, or maintenance tools through coursework, training, or prior experience preferred.
- Previous experience working in environments requiring adherence to safety procedures, technical instructions, or standardized processes preferred.
- Interest in developing technical skills related to surveillance systems, networking, electronics, or field service operations preferred.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
installationconfigurationmaintenanceserver rack populationstructured cablingequipment mountingsystem validationdiagnostic toolstechnical manualselectronic systems
Soft Skills
team playereffective verbal communicationstrong organizational skillsability to follow proceduresability to identify deviationsability to manage tasksrelationship buildingmentorshipadaptabilityproblem-solving
Certifications
high school diplomaU.S. passportDoD Secret security clearanceauthorized climber/rescuer certification