AMS Group, Inc.

Field Service Engineer

AMS Group, Inc.

full-time

Posted on:

Location Type: Remote

Location: Maryland • United States

Visit company website

Explore more

✨ AI Apply
Apply

Tech Stack

Assembly

About the role

  • Perform on-site installation, configuration, maintenance, and verification of company security and surveillance systems in accordance with approved engineering documentation.
  • Execute and oversee server rack population, equipment mounting, structured cabling, labeling, and physical system assembly as required to support engineering activities.
  • Perform field service execution activities equivalent to those of Field Service Technicians when necessary to support mission requirements.
  • Make engineering change decisions
  • Diagnose system-level issues related to cameras, radar systems, networking equipment, power systems, and supporting IT infrastructure.
  • Perform structured troubleshooting and root cause analysis to identify technical faults, integration issues, or performance deficiencies.
  • Develop and implement corrective actions and field-level engineering solutions.
  • Validate corrective actions through testing, verification, and operational checks.
  • Provide technical direction to Field Service Technicians during field deployments.
  • Serve as a technical point of contact for assigned field activities and customer interactions.
  • Coordinate with engineering, product, and program stakeholders to communicate technical findings, risks, and recommendations.
  • Establish field service methodologies and technical procedures when existing guidance is unavailable or insufficient.
  • Exercise engineering judgment to define execution processes for installation, troubleshooting, and maintenance activities.
  • Ensure procedures are technically sound, safe, repeatable, and aligned with system design intent.
  • Serve as the technical authority for newly developed field service processes until formally adopted.
  • Produce clear and accurate technical reports documenting system issues, root cause analysis, corrective actions, and outcomes.
  • Ensure field service documentation, installation records, and maintenance documentation accurately reflect engineering changes and resolutions.
  • Provide detailed technical feedback to support continuous improvement of products, procedures, and documentation.
  • Author, validate, and standardize procedures that become the baseline for field service execution by Field Service Technicians.
  • Draft rack elevation drawings, boundary diagrams, and connection drawings.
  • Maintain required certifications, safety training, and operational qualifications associated with the role.
  • Participate in formal training and on-the-job development to gain proficiency across company product offerings within 6–12 months.
  • Support training and development of Field Service Technicians through technical guidance, procedure generation, and mentorship.
  • Generate externally facing procedures for deliverable system operation and service.

Requirements

  • Ability to follow established procedures, identify deviations, and escalate issues appropriately.
  • Ability to read, understand, and follow technical manuals, engineering drawings, wiring diagrams, and written procedures.
  • Ability to safely use hand tools, test equipment, and company-provided systems in accordance with training and established procedures.
  • Ability to follow established processes, checklists, and safety requirements in field environments.
  • Ability to identify deviations from expected system behavior and escalate issues appropriately.
  • Strong team player with the ability to establish solid working relationships with technical staff, peers, customers, and host nation end users.
  • Effective verbal communication skills for coordination with Field Service Technicians, project leadership, and site personnel.
  • Strong organizational skills and ability to manage assigned tasks in dynamic field environments.
  • Must be able to lift up to 50 pounds.
  • Must be comfortable working at height and willing to become a certified authorized climber/rescuer.
  • Ability to obtain and maintain a valid U.S. passport for domestic and international travel.
  • Must be eligible to obtain and maintain a U.S. Department of Defense (DoD) Secret security clearance.
  • Ability to perform independent field service tasks with minimal supervision.
  • Working knowledge of company security and surveillance systems, including cameras, radar systems, networking equipment, power systems, and supporting IT infrastructure.
  • Ability to interpret installation documentation and execute multi-step installation activities accurately.
  • Ability to document field activities clearly and accurately in written reports.
  • Ability to support and guide Field Service Technicians in proper task execution.
  • Ability to diagnose technical issues and perform structured root cause analysis.
  • Ability to develop and implement field-level engineering solutions within defined technical boundaries.
  • Ability to evaluate system performance and verify corrective actions through testing and validation.
  • Ability to communicate technical findings and recommendations to engineering, product, and program stakeholders.
  • Foundational understanding of system architecture, interfaces, and integration concepts.
  • Experience with C4ISR systems, hardware fabrication, vehicle/platform system integration, and/or test & evaluation.
  • Basic experience with general purpose scripting languages.
  • Previous experience in technical field service support.
  • Bachelor’s degree in engineering or a related STEM discipline.
Benefits
  • CONUS and OCONUS travel is required up to 60%
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
installationconfigurationmaintenancetroubleshootingroot cause analysisfield service executionengineering change decisionstechnical documentationsystem architectureC4ISR systems
Soft Skills
team playereffective communicationorganizational skillsindependent task executionmentorshiptechnical guidancerelationship buildingproblem-solvingadaptabilityattention to detail
Certifications
U.S. Department of Defense (DoD) Secret security clearancecertified authorized climber/rescuer