Amplify

Operations

• Serve as the primary point of contact for onboarding-related inquiries from new hires and managers
• Monitor and manage the team inbox and shared intake channels
• Triage requests and issues, resolving where possible and escalating appropriately to Director of Onboarding and Employee Readiness or Onboarding Operations Manager
• Ensure timely, clear, and empathetic communication with impacted employees and managers
• Coordinate logistics for onboarding experiences such as: Welcome & Connection sessions, Orientation scheduling and invites, Virtual meeting setup and coordination
• Support smooth execution of experience touchpoints
• Manage weekly compliance training audit for New Hires and Contingent Workers
• Support operational exceptions (e.g., equipment delays, access issues)
• Partner with IT, HR Ops, and Onboarding Operations to resolve issues quickly
• Track recurring issues and flag patterns for improvement
• Protect the employee experience during disruptions
• Follow established operational processes and standards
• Maintain accurate records of issues, resolutions, and trends
• Support documentation updates to improve clarity and consistency

Onboarding Operations Coordinator – Contractor

Content Marketing Manager

• Develop and review instruction in Spanish that authentically aligns to standards and progresses in substantial, organic ways
• Revise instruction to meet the needs of a diverse range of learners
• Source rich and engaging texts in Spanish for content development
• Revise lessons in Spanish that support students at all levels, helping them become strong readers who can dig into a text, deliberately investigate key elements, collaborate to refine their understanding, and express that understanding through presentations, performances, writing, or other means
• Collaborate with designers, developers, and other content producers to bring lessons to life

Content and Instructional Specialist, Spanish Language Arts – Contract

Business Analyst

• Combine analytical expertise with cross-functional collaboration
• Support systems enhancements and strategic initiatives across Customer Experience sub-teams
• Translate business requirements into technical specifications
• Facilitate stakeholder alignment and project execution
• Document edge cases, assumptions, and dependencies to reduce rework

Business Analyst, Customer Experience

Product Specialist

• Work in partnership with sales staff to develop, support, and close sales opportunities
• Work in partnership with the literacy product specialist team to support and develop active sales opportunities
• Present the literacy suite of Amplify materials to administrators and teacher committee teams
• Assist in the development of sales support materials to reflect the best positioning and messaging of Amplify programs
• Support and assist with product training for members of the Sales team
• Participate in Amplify Professional Development training
• Maintain knowledge and expertise in K-8 educational trends
• Develop customer-facing workshops that position Amplify solutions in pre-sales opportunities.

Associate Product Specialist, Literacy – Contractor

Artificial Intelligence

• Lead the AI Transformational team to identify, prioritize, and implement high-impact AI initiatives that drive productivity, quality, and efficiency
• Serve as an internal AI champion, leading iterative discovery engagements to assess business processes and develop actionable AI solutions and recommendations
• Evaluate the AI vendor landscape and emerging technologies to determine feasibility and alignment with business objectives
• Manage a small team of AI technical business analysts, technical lead, and other support resources (e.g., consultants/contractors) to ensure department and enterprise objectives are successfully met
• Establish and manage an enterprise AI intake and prioritization framework aligned with broader technology initiatives
• Lead the decision-making process to prioritize major AI initiatives and ensure transparency with senior business and technology leaders
• Collaborate with Business Systems Product Owners and other business leaders to align quarterly roadmaps with AI initiatives, identifying potential overlaps, conflicts, and other constraints, and ensuring resources, schedules, and objectives are understood, risks are mitigated, and conflicts and friction are minimal between teams
• Establish governance frameworks addressing AI-specific risks, including data privacy, security, ethical considerations, and organizational impact
• Partner with Engineering and Research & Measurement teams to leverage senior AI engineers to develop possible technical solutions and approaches (e.g., buy off-the-shelf products vs. custom builds); and where applicable, partner with engineering on the design, development, and optimization of AI-based solutions
• Develop and execute an enterprise AI literacy strategy, equipping leaders and teams with knowledge of AI capabilities, risks, and implementation best practices
• Develop KPI’s to measure the success of implemented solutions against the proposed returns
• Ensure the selected and implemented technology aligns with Amplify’s technological standards and meets or exceeds architectural best practices, as well as security and privacy policies and procedures
• Additionally, ensure decisions made support the current and long-term company strategy and goals

Senior Director, AI Transformation

Learning and Development

• Ensure educators successfully implement Amplify programs by operating as expert coach-practitioners
• Facilitate high-quality professional development in a Literacy or STEM program for teachers and school leaders
• Train, develop, and coach a cohort of approximately 20-40 PLS
• Deliver remote and onsite professional development for approximately 30-40 educators throughout the year
• Engage in internal professional development for continuous improvement
• Coach and develop a cohort of contractor PLS through best practices
• Create and implement targeted learning plans based on feedback and observations
• Support the Professional Development team in special projects

Lead Professional Learning Specialist, Literacy

Risk

• Execute and maintain Knowledge Management policies, taxonomy, and tagging standards within enterprise systems.
• Establish accountability frameworks and partner with content owners to ensure governance guidelines are applied consistently.
• Align system-level configurations, permissions, and workflows with organizational KM standards and data governance practices.
• Partner with an initial group of content owners and system owners across key enterprise tools, serving as the primary liaison to ensure alignment and collaboration.
• Work closely with system owners to regularly review and maintain content accuracy, currency, and structure.
• Identify gaps, overlaps, and redundancies across content repositories to improve enterprise-wide knowledge consistency.
• Oversee the periodic review and validation of key content and documentation.
• Support content owners in applying KM best practices, including tagging, metadata, and archiving processes.
• Implement version control and deprecation routines to ensure content remains up-to-date and relevant.
• Partner with the AI and Enterprise Search teams to improve searchability, metadata accuracy, and tagging effectiveness.
• Maintain and refine existing guidance, documentation, and training resources to ensure ongoing alignment with Knowledge Management standards and evolving system needs.

Knowledge Governance Manager

Support Engineer

• Deliver high-touch, white-glove support to Amplify Strategic Accounts customers.
• Provide technical support to specific Amplify customers via incoming calls, emails, and chat sessions across multiple platforms and systems.
• Partner closely with the Strategic Technical Onboarding team.
• Create and track support tickets for each issue with high-level detail, log all contacts, properly categorize issues, and follow up appropriately.
• Manage a high volume of support tickets while maintaining quality and responsiveness.
• Research solutions to customer questions and problems using the Knowledge Base or other relevant materials and provide timely follow-up for unresolved issues.
• Collaborate with teammates and other departments when working towards issue resolution.
• Demonstrate expertise with Amplify’s suite of products and systems.
• Provide actionable insights to improve the strategic customer support experience.
• Develop and manage key relationships with strategic customers.

Strategic Services Support Analyst

Customer Support

• Accurately input and update data in databases, spreadsheets, and other data repositories.
• Regularly audit and verify the integrity of data to ensure accuracy and consistency.
• Resolve any discrepancies or errors in the data and take corrective actions.
• Communicate project timelines and updates to various stakeholders.
• Coordinate, organize, and prioritize multiple tasks/priorities in a fast-paced environment during benchmark periods.
• Implement and enforce data quality standards and protocols.
• Ensure data accuracy, integrity, and accessibility across all organizational systems.
• Analyze datasets to identify trends, insights, and opportunities for operational improvement.
• Collaborate with relevant stakeholders to improve data quality processes.
• Conduct regular data analysis to identify trends, opportunities, and areas for operational improvement.
• Work closely with other teams, such as Business Systems, Product Data Integrity, IT, Human Resources, etc. to understand data requirements and ensure data consistency.
• Generate and distribute routine reports based on established schedules.
• Assist in the development of custom reports for special projects across CX.
• Create automated reporting processes where possible to streamline data delivery to stakeholders and increase efficiency.
• Create and maintain comprehensive documentation related to data entry procedures and standards.
• Train new staff on data entry procedures and best practices to ensure accurate and efficient data entry.
• Implement and adhere to data security and privacy policies to ensure the protection of sensitive information.