Amplemarket

Customer Support

• Communicate with customers via email, chat, and occasional video calls to answer questions and resolve issues.
• Learn our product inside and out to help users find solutions and make the most of key features.
• Collaborate with Product, Engineering, and Customer Success to share insights and help improve our platform.
• Build and update help center documentation, FAQs, and internal resources to make troubleshooting easier.
• Take ownership of customer issues and ensure they’re fully resolved — always aiming to create a great experience.

Junior Product Support Specialist

Full-stack Engineer

• Work directly with the co-founders on priorities, execution, and technical direction
• Act as the glue between engineering and product, ensuring alignment across teams and parallel projects
• Lead greenfield projects from the ground up, building new products powered by LLMs and AI technologies
• Provide technical mentorship and leadership to engineers on the team
• Plan and run engineering sprints to support predictable, high-quality delivery
• Stay hands-on when needed — coding, reviewing, and debugging complex issues
• Recruit and build a strong engineering team, owning the hiring process end to end
• Support engineers’ growth through feedback, mentorship, and stretch opportunities
• Contribute to company-wide engineering and process initiatives

Tech Lead

Customer Success Manager

• Lead and develop a high-performing Customer Success team, ensuring revenue and retention goals are met.
• Own Net Revenue Retention (NRR) targets, proactively reducing churn and driving expansions.
• Implement structured expansion strategies and optimize upsell/cross-sell opportunities.
• Define and execute a structured expansion strategy, ensuring CSMs proactively identify and close expansion opportunities. Work cross-functionally with Sales & Marketing to optimize expansion playbooks.
• Align with Sales, Product, and Marketing to champion the customer voice and maximize engagement.
• Optimize customer journeys, enhancing onboarding, adoption, and long-term success.
• Monitor customer health, proactively preventing churn and maximizing lifetime value.
• Leverage data insights and customer feedback to drive continuous improvement.
• Improve Net Promoter Score (NPS) by enhancing customer experience and advocacy.
• Drive multi-year renewals, case studies, and scalable advocacy programs.
• Enhance CS processes and automation to scale retention and expansion efforts.

Junior Product Support Specialist

Tech Lead

Head of Customer Success