Amplemarket

Customer Support

• Be the main point of contact for our users, communicating through email, chat, and occasional video calls to resolve technical and product-related questions.
• Troubleshoot and guide customers through product workflows, ensuring they can get the most value out of our platform.
• Collaborate with Product, Engineering, and Customer Success teams by reporting recurring issues, sharing customer insights, and helping prioritize improvements.
• Contribute to building and optimizing support processes, internal playbooks, and customer-facing documentation to make troubleshooting more efficient.
• Identify trends in customer queries and suggest proactive solutions to reduce incoming tickets and improve user experience.
• Learn deeply about our product, becoming confident in explaining complex features in accessible, customer-friendly language.
• Support the rollout of new features by reviewing release notes, testing, and preparing communication or documentation updates.

Product Support Specialist

Engineering Manager

• Report directly to the founders
• Provide leadership and mentorship to other engineers
• Plan engineering sprints
• Recruit a robust team of engineers from outreach to closing
• Empower the engineering team for technical productivity and quality
• Manage an excellent team of engineers
• Contribute to engineering-wide initiatives as part of the management team

Customer Success Manager

• Own and manage a portfolio of customer accounts, fostering strong business relationships with external stakeholders at all levels
• Act as a trusted advisor, guiding customers through their entire journey with Amplemarket, from onboarding to renewal, helping them achieve their business goals
• Lead the onboarding process for new customers, ensuring a seamless transition from sales to customer success, including live product training sessions
• Track and report on key metrics, including customer satisfaction, NPS, retention rates, growth, and more
• Identify expansion opportunities and manage upsell initiatives
• Proactively monitor account health to identify risks early and be proactive at mitigating churn
• Be the voice of the customer within Amplemarket, advocating for product improvements and new features by collaborating with product, engineering, sales, and marketing teams
• Contribute to process improvements by helping to define and refine customer success workflows and best practices

Senior Customer Success Manager

Growth Marketing

• Work hands-on to implement, test, and scale marketing initiatives.
• Own and execute our digital marketing strategy, ensuring alignment with business goals.
• Launch and manage multi-channel paid campaigns (Google Ads, LinkedIn, Facebook, etc.) to drive pipeline growth.
• Optimize website performance, SEO, and conversion funnels to improve lead quality.
• Identify and test new acquisition channels for customer reach.
• Develop and execute demand generation strategies, including ABM, email campaigns, and lead nurturing.
• Track key metrics (CAC, LTV, ROAS, conversion rates) to optimize performance.
• Plan and execute online and offline events (webinars, conferences, meetups) to boost engagement and lead generation.
• Build and manage a strong community strategy, fostering relationships with customers and industry influencers.
• Develop customer advocacy programs, leveraging testimonials and case studies.
• Develop marketing collaterals (decks, case studies, landing pages) to support Sales.
• Conduct competitive analysis and refine product messaging.
• Align closely with Sales and Product teams on go-to-market strategies.

Growth Lead

Account Executive

• Own the full sales cycle from outbound prospecting through close
• Build and manage a healthy pipeline of net new opportunities across target accounts
• Prospect through email, cold calls, LinkedIn, and other creative outbound channels
• Run strong discovery, demo, and evaluation processes with multiple stakeholders
• Clearly communicate Amplemarket’s value to sales leaders, revenue teams, and executive buyers
• Manage deal progression with rigor, including qualification, follow-up, objection handling, and next step precision
• Partner closely with leadership to refine messaging, outbound strategy, and territory execution
• Maintain strong CRM hygiene, forecasting accuracy, and pipeline discipline
• Share market feedback to help improve positioning, process, and product insight

Outbound Account Executive

• Own the full sales cycle from outbound prospecting through close
• Build and manage a healthy pipeline of net new opportunities across target accounts in EMEA
• Prospect through email, cold calls, LinkedIn, and other creative outbound channels
• Run strong discovery, demo, and evaluation processes with multiple stakeholders
• Clearly communicate Amplemarket’s value to sales leaders, revenue teams, and executive buyers
• Manage deal progression with rigor, including qualification, follow-up, objection handling, and next step precision
• Partner closely with leadership to refine messaging, outbound strategy, and territory execution
• Maintain strong CRM hygiene, forecasting accuracy, and pipeline discipline
• Share market feedback to help improve positioning, process, and product insight

• Communicate with customers via email, chat, and occasional video calls to answer questions and resolve issues.
• Learn our product inside and out to help users find solutions and make the most of key features.
• Collaborate with Product, Engineering, and Customer Success to share insights and help improve our platform.
• Build and update help center documentation, FAQs, and internal resources to make troubleshooting easier.
• Take ownership of customer issues and ensure they’re fully resolved — always aiming to create a great experience.

Junior Product Support Specialist

Full-stack Engineer

• Work directly with the co-founders on priorities, execution, and technical direction
• Act as the glue between engineering and product, ensuring alignment across teams and parallel projects
• Lead greenfield projects from the ground up, building new products powered by LLMs and AI technologies
• Provide technical mentorship and leadership to engineers on the team
• Plan and run engineering sprints to support predictable, high-quality delivery
• Stay hands-on when needed — coding, reviewing, and debugging complex issues
• Recruit and build a strong engineering team, owning the hiring process end to end
• Support engineers’ growth through feedback, mentorship, and stretch opportunities
• Contribute to company-wide engineering and process initiatives

Product Support Specialist

Engineering Manager

Senior Customer Success Manager

Growth Lead

Outbound Account Executive

Outbound Account Executive

Junior Product Support Specialist

Tech Lead