Amperity

Customer Success Manager

• Lead our customer success organization
• Drive customer satisfaction, retention, and growth through a high-performing team
• Ensure customers realize maximum value from our platform and services
• Oversee the customer onboarding journey
• Collaborate with Product, Sales, and Support teams to align success strategies

VP, Customer Success

Full-stack Engineer

• Process and understand large amounts of structured and unstructured customer, product, and event data
• Building delightful, full-stack experiences and toolsets to help users visualize their data, understand their customers and surface the most impactful insight
• Use the latest data science and AI advancements to build experiences that accelerate the time to value for data developers and marketers
• Integrate our system into the operating core of the businesses we serve
• Improve how marketers use their customer data

Software Development Engineer II – Infrastructure

Revenue Operations

• Partner with GTM leadership to clearly define and understand comprehensive GTM strategies and success criteria that align to Amperity’s corporate vision and goals.
• Serve as a change agent in the business, driving efficiencies & maximizing performance across the Marketing, Sales, Partners, and Solutions Consulting organizations.
• Establish, maintain, and represent KPI dashboards used across the executive and GTM leadership teams to understand performance, trends, and insights along Amperity’s full GTM funnel (Leads, MQLs, SQLs, SQOs, ARR).
• Define and build GTM operational cadence from bottom-to-top, including key GTM dashboards across all revenue functions.
• Analyze Amperity data and external signals to identify opportunities for strategic shifts and process improvements to meet long-range plans for growth and profit.
• Prioritize issues for attention on a weekly, monthly, quarterly, and annual basis. Oversee and manage a variety of high-priority initiatives along with ad-hoc projects, requests, and analyses.
• Act as an internal thought leader to advise and structure projects, identify key themes, develop mitigation plans, and drive cross-functional collaboration.
• Provide strategic assessments and operating reviews of new and current business initiatives and operations.

VP, Customer Success

Software Development Engineer II – Infrastructure

Director, GTM Revenue Operations