Amperity

Customer Success Manager

• Play a critical role in guiding our customers through the entire lifecycle of their engagement with us
• Work closely with cross-functional teams including Sales, Implementation, Product, and Engineering
• Develop a customer-centric quarterly value roadmap based on the annual strategic direction
• Proactively communicate progress and identify risks, bringing the right partners to the table
• Drive Monthly Business Reviews (MBRs) and Executive Business Reviews (EBRs)
• Collaborate with the BVS team to ensure the value roadmap drives savings and revenue
• Present new use cases and platform capabilities to customers
• Build and maintain strong relationships with key customer stakeholders
• Identify opportunities for upsell, cross-sell, and new use cases

Lead Customer Success Manager

Marketing Operations

• Own the strategy and execution of marketing infrastructure
• Lead the charge in evolving marketing stack—blending traditional automation with AI
• Own KPI reporting and full funnel conversion metrics
• Architect and own the end-to-end campaign engine
• Design and deploy AI-driven agents to automate workflows
• Spearhead the use of GenAI for personalized customer journeys
• Build infrastructure for tracking pipeline influence
• Design a scalable lead lifecycle management system
• Establish a best-in-class scoring engine for marketing engagement
• Own the end-to-end strategy for lead orchestration
• Implement a robust data governance framework

Senior Marketing Operations Manager

• Execute campaigns at scale (email, segmentation, list management, A/B testing)
• Build and optimize full-funnel reporting
• Improve lead routing and lifecycle performance using tools like LeanData
• Identify funnel leaks and implement fixes to improve conversion and speed
• Develop and refine scoring models, segmentation, and targeting
• Support attribution and pipeline influence reporting
• Partner with Sales and Marketing to improve handoffs and SLA adherence
• Implement process and system improvements across Salesforce and Marketo
• Deliver clear, actionable reporting and insights to leadership

Lead Customer Success Manager

Senior Marketing Operations Manager

Senior Marketing Operations Manager, Contract