Lead Customer Success Manager

Amperity

Lead Customer Success Manager at Amperity, guiding customers through engagement lifecycles. Collaborating with teams to drive adoption and long-term value from our AI-powered platform.

Posted 5/8/2026full-timeCalifornia, Colorado, Florida, Illinois, Massachusetts, Minnesota, New Jersey, Ohio, Oregon, Texas • 🇺🇸 United StatesSenior💰 $144,000 - $198,000 per yearWebsite

About the role

Key responsibilities & impact

Play a critical role in guiding our customers through the entire lifecycle of their engagement with us
Work closely with cross-functional teams including Sales, Implementation, Product, and Engineering
Develop a customer-centric quarterly value roadmap based on the annual strategic direction
Proactively communicate progress and identify risks, bringing the right partners to the table
Drive Monthly Business Reviews (MBRs) and Executive Business Reviews (EBRs)
Collaborate with the BVS team to ensure the value roadmap drives savings and revenue
Present new use cases and platform capabilities to customers
Build and maintain strong relationships with key customer stakeholders
Identify opportunities for upsell, cross-sell, and new use cases

Requirements

What you’ll need

Minimum of 12+ years in an enterprise customer success, consulting, or digital transformation role
Strong preference for background in data infrastructure or analytics, consumer brands, personalization, paid media, lifecycle marketing
Proven track record of supporting large organizations, including Fortune 100 companies
Demonstrated ability to influence decision-makers through informed, enthusiastic advocacy
A strategic mindset with a passion for consultative roles and providing tailored solutions
Thrive in ambiguous environments, identify problems and drive clarity
Exceptional presentation and storytelling skills
Collaborative team player with strong ability to work cross-functionally
Practitioner-level knowledge of martech tools, landscape and workflows
Fosters an AI-curious mindset and demonstrates proficiency in leveraging generative AI for customer-facing materials

Benefits

Comp & perks

100% employee healthcare coverage
Transportation subsidies
Comfortable work environment with plenty of snacks
Self-managed PTO
Flexibility to do your best work
Events and activities, both in-person and remote

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data infrastructureanalyticspersonalizationpaid medialifecycle marketingcustomer successconsultingdigital transformationmartech toolsgenerative AI

Soft Skills

customer-centriccommunicationinfluencestrategic mindsetconsultativeproblem-solvingpresentation skillsstorytellingcollaborationrelationship building