Ampa - Legal & Professional Services

Operations Coordinator

Ampa - Legal & Professional Services

full-time

Posted on:

Location Type: Hybrid

Location: Birmingham • United Kingdom

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About the role

  • Working as part of a central operations team providing assistance on the co-ordination of system/data issues and the creation of client reports / KPIs / Operational trackers, whilst also supporting with other central/operational work required as and when required.
  • You will be an integral part of the team supporting the Operations Manager who will be monitoring team work flow processes, helping to ensure that the day to day functions are efficient and working correctly.
  • As a key interpreter between the external client and the Debt and Asset Recovery team it is essential you have full understanding of client’s requirements to ensure the internal processes meet the KPI and reporting demands of each client’s specific criteria.

Requirements

  • Experience working with case management systems and workflows
  • Ideally previous operations background with experience interpreting clients requirements
  • Strong Excel skills
  • Organisational skills
  • The ability to manage conflicting priorities and effectively manage the re-prioritisation of workloads/tasks accordingly to ensure key dates/service requirements/SLAs are not compromised
  • Excellent communication skills, clear and concise in both written and verbal
  • To be a team player
  • Solution focused mindset
Benefits
  • We embrace agile working and offer a blended approach to where and how we work.****We appreciate that people have different needs and preferences and we’re keen to be flexible, after all, we value what you do, not where you do it.****We have hubs in Birmingham, Bristol, Edinburgh, Leeds, Leicester, London, Lincoln, Milton Keynes, Nottingham, Southampton, Stratford-upon-Avon, Sheffield & Tunbridge Wells.****Do you want to check out our amazing benefits? ******Additional information:****Please be aware, for some vacancies, where we receive high numbers of applications we may need to bring the close date forward.
  • **Due to the nature of the work undertaken, confirmation of employment will be subject to a variety of checks which will be carried out once an offer of employment is accepted. Details of the checks can be found here.******Equal opportunities****Corclaim, as part of the Ampa Group is a committed equal opportunities employer. We seek to attract, develop and retain talented people from a diverse range of backgrounds and cultures. We value and respect individuality and encourage a culture within our business where people can be themselves and be valued for their strengths and experiences. Everyone who either applies to or works for the firm is treated equally, regardless of their gender, age, ethnic origin, nationality, marital status, sexual orientation or religious beliefs.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
case management systemsworkflowsExcel
Soft Skills
organisational skillscommunication skillsteam playersolution focused mindsetability to manage conflicting priorities