Serve as primary administrator for SAM Pro and related CMDB components within ServiceNow.
Manage normalization, reconciliation, and entitlement automation using ServiceNow’s Software Recognition Library (SRL).
Oversee SAM Pro upgrades, patch management, and release testing, ensuring compliance with Amgen’s ESM release schedule.
Monitor and maintain Mid-Server health and integrations supporting SAM and discovery tools.
Partner with Enterprise Service Management (ESM) and Platform Engineering teams to validate post-release functionality.
Lead the technical roadmap for SAM Pro in alignment with Amgen’s Enterprise Technology Rationalization (ETR) and Architecture strategies.
Collaborate with SAM Process Owner and Product Manager to translate business requirements into platform configurations and automated workflows.
Evaluate new ServiceNow SAM capabilities, perform proof-of-concepts, and document change impact analyses.
Build, validate, and optimize integrations between ServiceNow and SCCM, Tanium, Nexthink, and Flexera.
Develop dashboards and reporting for data completeness, reconciliation results, and compliance status.
Partner with Data Management to resolve anomalies and maintain trusted software asset data models.
Support analytics and executive reporting requests from Finance, GSS, and Technology leadership.
Uphold Amgen’s internal controls, SOPs, and software lifecycle governance standards.
Conduct peer reviews and KT sessions for technical and operational teams.
Ensure documentation accuracy for all platform configurations, integrations, and automated processes.

Requirements

Doctorate degree OR Master’s degree and 2 years of experience with ServiceNow platform administration, including SAM Pro and CMDB modules.
OR Bachelor’s degree and 4 years of experience with ServiceNow platform administration, including SAM Pro and CMDB modules.
OR Associate’s degree and 8 years of experience with ServiceNow platform administration, including SAM Pro and CMDB modules.
OR High school diploma / GED and 10 years of experience with ServiceNow platform administration, including SAM Pro and CMDB modules.
Hands-on experience in ServiceNow SAM Pro configuration, normalization, and reconciliation workflows.
Strong understanding of software discovery tools (SCCM, Tanium, Nexthink, Flexera) and data integration design.
Knowledge of software licensing concepts and audit risk mitigation practices.
Master’s degree in Information Systems or related discipline.
ServiceNow Certified System Administrator (CSA) and SAM Pro Implementation Specialist certifications.
Experience managing ServiceNow upgrades and patching in a regulated enterprise environment.
Strong analytical and automation skills (Flow Designer, APIs, scripting).
Familiarity with Agile methodologies and working in a Product Team Model (two-week sprint cadence).
Excellent communication and stakeholder management skills, especially across architecture, operations, and finance.

Benefits

A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions
group medical, dental and vision coverage
life and disability insurance
flexible spending accounts
A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
Stock-based long-term incentives
Award-winning time-off plans
Flexible work models where possible.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

ServiceNowSAM ProCMDBnormalizationreconciliationautomationdata integrationFlow DesignerAPIsscripting

Soft Skills

analytical skillsautomation skillscommunication skillsstakeholder managementcollaborationleadershipdocumentation accuracypeer reviewproblem-solvingorganizational skills

Certifications

ServiceNow Certified System AdministratorSAM Pro Implementation Specialist