Build and facilitate professional-level training content for newly hired Field Reimbursement Managers and ad hoc needs for FRM skill enhancements
Project manage national meetings, semester meetings, requested field training, and new hire onboarding plans
Manage new hire onboarding planning & facilitation of in-class and virtual training for new hire FRMs
Supervise onboarding new hires to AMGEN culture and the PAR programs
Coach and collaborate with trainees on how to be effective in their training efforts and ensure they follow the appropriate program
Gather feedback from trainees and FRM leadership to continually improve the training program
Conduct training exit interviews with trainees to determine whether new team members are ready to exit the first training phase or if they have additional training needs
Coordinate assignment of pathway modules and classes to new hires
Develop and document workflows, policies & procedures
Serve as the point of contact and liaison with Digital Technology & Innovation (DTI) for problem resolution and training staff using CRMs (e.g., Salesforce-PULSE)
Maintain a learning library and keep the training team informed of industry changes in the Healthcare industry, payer & access, and in the learning and development realm
Design, develop, and implement professional, polished training materials such as Instructor Guides, Microsoft PowerPoint presentations, and job aids
Manage training materials with vendors for development through the MAC approval process
Manage calendars schedule to maximize training delivery

Requirements

Doctorate degree OR Master's degree and 2 years of sales/marketing/training experience OR Bachelor's Degree and 4 years of sales/marketing/training experience OR Associate's degree and 10 years of sales/marketing/training experience OR High school diploma / GED and 12 years of sales/marketing/training experience
3+ years of training, sales, and/or marketing experience within pharmaceutical, biotech, healthcare, or medical device industries
3+ years working closely with sales, marketing, compliance, healthcare company, or related industry experience
Experience defining training goals and objectives with key internal clients, inclusive of adult learning principles
Experience developing training content and supplemental materials
Strong understanding and experience of the Access & Reimbursement environment
Strong written and oral communication skills
Advanced presentation and facilitation skills
Problem-solving and decision-making skills
2+ years’ experience in project management
Strong understanding of the Buy and Bill process
Strong understanding of the Specialty Pharmacy Fulfilment process
Organizational skills and project management experience, including the ability to manage multiple projects
Experience in engaging with multiple stakeholders to deliver results for various priorities
Proven ability to take an opportunity, research, and suggest solutions.

Benefits

Comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions
group medical, dental and vision coverage
life and disability insurance
flexible spending accounts
A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
Stock-based long-term incentives
Award-winning time-off plans and bi-annual company-wide shutdowns
Flexible work models, including remote work arrangements, where possible

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

training content developmentproject managementadult learning principlestraining facilitationworkflow documentationCRM managementpresentation skillsproblem-solvingdecision-makingsales and marketing experience

Soft skills

communication skillsorganizational skillscollaborationcoachingfeedback gatheringstakeholder engagementtraining needs assessmenttime managementadaptabilityleadership