Operations Manager
Amey
full-time
Posted on:
Location Type: Hybrid
Location: Edinburgh • United Kingdom
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About the role
- Manage operational performance in accordance with service level agreements
- Manage relationships with customers to achieve high customer satisfaction
- Be the escalation point for customer issues
- Attend monthly meetings with school business managers and clients
- Responsible for delivering revenue targets through effective budget management
- Ensure service delivery meets all KPIs
- Manage supply chain to ensure works are on time and within budget
- Direct line management for caretakers and cleaning staff
- Accountability for H&S culture via delivery of toolbox talks and safety bulletins
- Conduct monthly compliance audits in Hard FM and Cleaning
Requirements
- Operations Management experience and KPI delivery is essential
- Experience and knowledge in management and provision of Hard & Soft FM services for multi-site operations
- Experience in development and implementation of service delivery plans, policies, procedures, and systems enhancement
- Knowledge of legal/regulatory H&S requirements including Fire Risk Assessments, Legionella, and Asbestos
- Excellent planning and organizational skills
- Ability to develop and maintain productive working relationships
- Proficient in creating and executing policies, establishing and managing operational systems
- Capability to handle task priorities in a dynamically evolving setting
- Excellent IT skills, including CAFM system (Concept Evolution) and Microsoft Office
- UK Driving License essential
Benefits
- Competitive annual salary with potential yearly reviews
- Career growth and advancement opportunities
- Comprehensive training including fully funded leadership programs
- At least 24 days of holiday plus bank holidays, an opportunity to buy further days
- Generous pension scheme with extra contributions
- Flexible benefits options including insurance benefits and Cycle2Work scheme
- Access to discounted gym memberships
- Two Social Impact Days per year for volunteer opportunities
- Family friendly policies for new parents or caregivers
- Membership of Affinity Networks for support and connection in diverse communities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
operations managementKPI deliveryservice delivery planspoliciesproceduressystems enhancementcompliance auditsHard FM servicesSoft FM servicesbudget management
Soft Skills
planning skillsorganizational skillsrelationship managementtask prioritizationcommunication skills
Certifications
UK Driving License