Amey

Operations Manager

Amey

full-time

Posted on:

Location Type: Hybrid

Location: Belfast • United Kingdom

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Job Level

Junior

About the role

  • Manage operational performance in accordance with service level agreement
  • Managing relationships with Customers to achieve high levels of customer satisfaction
  • Point of escalation for all customer issues
  • Attend monthly meetings with school business managers and clients
  • Delivery of revenue targets through effective budget management
  • Manage service delivery to ensure all KPIs are met
  • Manage supply chain to ensure works are carried out on time and within budget
  • Direct Line management for team of caretakers & cleaning staff
  • Accountability for H&S culture
  • Carry out monthly compliance audits

Requirements

  • Operations Management experience and KPI delivery is essential
  • Experience and Knowledge of Hard & Soft FM services for a multi-site operation
  • Experience in the development and implementation of Service Delivery Plans, policies, procedures/process, and systems enhancement for (Hard & Soft) FM Services
  • Knowledge of legal/regulatory requirements concerning Health and Safety support services
  • Excellent planning and organizational skills
  • Ability to develop and maintain productive working relationships with all stakeholders
  • Proficient in creating and executing policies and managing operational systems and procedures
  • Excellent IT skills, including the use of CAFM system (Concept Evolution) and Microsoft Office
  • UK Driving license essential
Benefits
  • Competitive salary with potential for yearly reviews
  • Career growth with advancement opportunities
  • Comprehensive training, including fully funded leadership programs
  • At least 24 days of holiday plus bank holidays
  • Generous pension scheme
  • Flexible benefits including insurance benefits, Cycle2Work scheme, and discounted gym memberships
  • Two Social Impact Days for volunteering and fundraising opportunities
  • Family friendly policies
  • Membership of Affinity Networks
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Operations ManagementKPI deliveryHard FM servicesSoft FM servicesService Delivery PlansPoliciesProceduresCompliance auditsHealth and SafetyBudget management
Soft Skills
Customer satisfactionRelationship managementPlanningOrganizational skillsStakeholder engagementTeam managementAccountabilityProblem-solvingCommunicationLeadership
Certifications
UK Driving license