Amey

Service Centre Manager

Amey

full-time

Posted on:

Location Type: Office

Location: Stafford • United Kingdom

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About the role

  • The health & safety of all direct reports and the SLEP Centre
  • Carrying out Building & Van inspections in conjunction with the SHEQ team
  • Liaising with the site & Mod personnel on all site, building & plant yard matters, reporting faults as necessary and following up for a resolution
  • Producing and delivering to a production plan to budget and timescales.
  • Ensuring quality of SLEP output repair standard is maintained within set timeframes & budget
  • Liaising with all areas of the business, to ensure sufficient resource and equipment is always available to ensure programme continuity.
  • Ensure all maintenance tasks are completed within the contractual timeframes and KPI requirements, including managing and always minimizing Work in Progress (WIP).
  • Arranging transport, managing costs
  • Supervising and developing the engineering capability within the SLEP Centre
  • Liaising with suppliers and sub-contractors.
  • Supporting the Equipment Sustainability & Refurbishment Manager to deliver the overall SLEP project
  • Managing spares orders, stock and usage, ensuring correct order codes are used dependent upon need.
  • Producing & updating reports on a weekly, monthly and as required basis
  • Adherence to all applicable processes such as, but not limited to: IFS, SHEQ, Finance.
  • Attending all meetings as required
  • To maintain discipline and handle disciplinary matters, as and when they arise, in line with Company Procedure and best practice.
  • Conducting Employee development reviews and appraisals for all direct reports
  • Liaising with HR regarding recruitment, performance whilst managing holidays & absences

Requirements

  • Communication – Must be able to effectively communicate internally and externally.
  • Problem-solving – Must possess problem-solving skills to identify issues, analyse root causes, and develop viable solutions.
  • Adaptability – Be adaptable, embrace new technologies, adjust to workflow modifications, and thrive in dynamic environments.
  • Customer service – Deliver effective customer service, build rapport with customers, resolve issues efficiently, and go the extra mile to exceed expectations.
  • City & Guilds NVQ Level 3 (or equivalent) or above in a technical qualification (Essential)
  • IOSH (or equivalent) certificate (Desirable)
  • Management qualification (Desirable)
  • HGV Licence (Desirable)
  • Strong background in engineering and equipment maintenance
  • Possess a current driving licence
  • Good levels of people management skills, having demonstrated an ability to work in a team and have a desire to promote customer service excellence
  • Excellent communicator to internal and external groups
  • Strong understanding of cultural differences and the ability to adapt accordingly
  • Solutions based approach to dealing with issues raised
  • Understanding of and application of Health & Safety requirements
  • Demonstrate a good level of commercial/financial awareness.
  • No restrictions in obtaining required level of Security Clearance
Benefits
  • Enjoy a competitive annual salary with the potential for yearly reviews to ensure you’re rewarded for your contributions plus Car
  • Career Growth: Shine in your career with advancement opportunities.
  • Training Opportunities: Unlock your potential with comprehensive training, including fully funded leadership programs tailored to your personal growth.
  • Holidays: Enjoy at least 24 days of holiday plus bank holidays, and the opportunity to buy further days.
  • Pension: Generous pension scheme, with extra contributions from Amey
  • Flexible benefits: Customise your benefits with options such as insurance benefits, Cycle2Work scheme and access to discounted gym membership.
  • Exclusive Discounts: Access our online portal filled with discounts from leading retailers, healthcare services, and more, helping you save on the things that matter.
  • Give Back to community: Two Social Impact Days each year, for volunteering and fundraising opportunities
  • Family friendly policies for new parents or if you provide care for a dependant
  • Membership of our Affinity Networks who connect, support and inspire diverse communities within Amey
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
engineeringequipment maintenanceproblem-solvingcustomer servicereportingresource managementbudget managementKPI managementtransport managementstock management
Soft Skills
communicationadaptabilitypeople managementteamworkcustomer service excellencedisciplinary handlingemployee developmentinterpersonal skillscultural awarenesssolutions-based approach
Certifications
City & Guilds NVQ Level 3IOSH certificateManagement qualificationHGV Licence