Customer Service Apprentice
Amey
full-time
Posted on:
Location Type: Office
Location: Sheffield • United Kingdom
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Salary
💰 £25,536 per year
Job Level
About the role
- Deliver effective and efficient customer facing services
- Process maintenance and compliance related tasks
- Management of all customer queries/requests/complaints received
- Answer high volumes of calls within agreed targets
- Ensure excellent levels of customer service and service delivery
- Process calls, e-mail, and web requests via software
- Job ownership of processed requests through to completion
- Escalate customer requests / queries / complaints as appropriate
- Complete general administration tasks for normal functioning
- Assist in delivery of targeted Customer Services training to new employees
Requirements
- Entry level 3 in Maths and English during initial assessment if no GCSE/functional skills qualifications
- Full UK driving license
- Proficient typing speed
- Multi-tasking in a fast-paced environment
- Excellent interpersonal skills
- Ability to work under pressure and deliver within tight deadlines
- Exceptional organisational skills particularly in time and diary management
- Contact Centre / Centre / Administration Experience is desirable
- Must be at least 18 years of age
Benefits
- Competitive annual salary with potential for yearly reviews
- 24 days leave plus bank holidays with opportunity to buy more
- Generous pension scheme with extra contributions from Amey
- Flexible work-life balance with options for hybrid, part-time, and flexible work patterns
- Customizable benefits such as insurance benefits and Cycle2Work scheme
- Access to online discounts from leading retailers
- Two Social Impact Days for volunteering and fundraising opportunities
- Family friendly policies for new parents or caregivers
- Membership of Affinity Networks for diverse community support
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
proficient typing speedcustomer serviceadministration taskscall handlingcompliance processingquery managementrequest escalationmulti-tasking
Soft Skills
interpersonal skillsability to work under pressuretime managementorganisational skillscustomer service trainingcommunication skills
Certifications
Entry level 3 in MathsEntry level 3 in EnglishFull UK driving license