Customer Service Operator
Amey
full-time
Posted on:
Location Type: Office
Location: London • United Kingdom
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Salary
💰 £26,250 per year
About the role
- Ensure smooth operations for visitors and staff
- Deliver a professional reception service, greeting visitors and advising on facilities
- Handle incoming calls, prioritising requests and directing to the right service provider
- Manage meeting room bookings and key collection
- Orchestrate bookings for conferences and exhibitions
Requirements
- Proven experience delivering exceptional customer service or reception/concierge support in a high-profile, fast-paced environment
- Natural ability to turn challenges into positive experiences, confidently handling difficult situations with empathy and professionalism
- Ability to remain calm and solutions-focused under pressure
- Flexible, can-do attitude and readiness to embrace change
- Must obtain Security Clearance (UK permanent residency for last 5 years required)
Benefits
- On-site restaurant with discounted meals for staff
- Complimentary access to a fully equipped gym
- Generous pension scheme with extra contributions from Amey
- 24 days of holiday plus bank holidays, with the opportunity to buy further days
- Customisable benefits including insurance options, Cycle2Work scheme, and discounted gym memberships
- Social Impact Days for volunteering and fundraising opportunities
- Family friendly policies for new parents or caregivers
- Membership of Affinity Networks supporting diverse communities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
customer serviceempathyprofessionalismsolutions-focusedflexibilityadaptabilitycalm under pressurepositive attitudeconflict resolutioncommunication
Certifications
Security Clearance