Amey

Senior Contract Services Manager

Amey

full-time

Posted on:

Location Type: Hybrid

Location: Liverpool • United Kingdom

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Job Level

Senior

Tech Stack

ERP

About the role

  • Establishing vision and direction of the department and the wider Transactional Services team.
  • Preparation of team budget and reforecasts within group reporting timetable, where costs are controlled within budget and reforecasts.
  • Identify opportunity and risk areas within Contract Services and exploit/mitigate accordingly.
  • Manage the Contract Services team, delivering performance against KPIs whilst fostering a culture of development, engagement and excellence.
  • Provide support, mentoring and coaching to establish a high-morale culture and enable staff to fulfil all responsibilities effectively and accurately.
  • Monitor, identify and address training needs and hold Personal Development Reviews and Career Pathways according to GSS procedures.
  • Coordinate staff holidays and other absences, ensuring all are recorded and processed correctly.
  • Accountability and ownership of all Contract Services tasks performed by the team, delivering a consistent service within SLAs.
  • Monitoring all legal notices, reminders, and court action threats to manage query levels and maintain legal correspondence within acceptable limits.
  • Resolving escalated queries in a timely manner, applying root cause analysis and a continuous improvement mindset to improve future customer service.
  • Maintain close contact with the Accounts Payable and master data team to ensure smooth dependencies are in place.
  • Lead monthly service reviews with Business Unit senior leadership, driving deeper engagement and value
  • Proactive analysis of Contract Services team workloads, ensuring maximum value is achieved.
  • Support provided to GSS SLT, being visible and championing the purpose and values of GSS.
  • Effective stakeholder management, building effective relationships across the organisation, driving first class customer service.
  • Project Management. Leading project workstreams to deliver process efficiencies or technical developments in line with respective project charters
  • Ad hoc support where required which may fall outside of the Contract Services team at times
  • Partner with Business Units to improve compliance and support.

Requirements

  • Team management experience including process improvement.
  • Process driven with a desire to deliver great customer experience
  • Experience managing a team in a high volume, fast paced environment.
  • Strong experience in a Commercial / Procurement team.
  • IT and ERP (SAP) literate is considered an advantage.
  • IT Proficiency: IT literacy, including familiarity with relevant accounting software (SAP experience preferred, but not mandatory as training will be provided).
  • MS Office Proficiency: Solid skills in MS Office applications, particularly Excel.
  • Strong knowledge of the ever-changing IT world to drive future innovations
Benefits
  • Enjoy a competitive annual salary with the potential for yearly reviews to ensure you’re rewarded for your contributions
  • Shine in your career with advancement opportunities
  • Unlock your potential with comprehensive training, including fully funded leadership programs tailored to your personal growth.
  • Enjoy at least 25 days of holiday plus bank holidays, and the opportunity to buy further days.
  • Generous pension scheme, with extra contributions from Amey
  • Customise your benefits with options such as insurance benefits, Cycle2Work scheme and access to discounted gym membership.
  • Access our online portal filled with discounts from leading retailers, healthcare services, and more, helping you save on the things that matter.
  • Two Social Impact Days each year, for volunteering and fundraising opportunities
  • Family friendly policies for new parents or if you provide care for a dependant
  • Membership of our Affinity Networks who connect, support and inspire diverse communities within Amey
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
team managementprocess improvementcustomer experiencecontract servicesroot cause analysisproject managementKPI managementperformance monitoringtraining needs assessmentcontinuous improvement
Soft Skills
mentoringcoachingstakeholder managementrelationship buildingengagementleadershipcommunicationproblem solvingorganizational skillshigh morale culture