AmeriVet Veterinary Partners

Customer Service Representative

AmeriVet Veterinary Partners

full-time

Posted on:

Location Type: Office

Location: Covenant Animal Clinic - Centerville • Ohio • United States

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About the role

  • Answer calls and emails promptly with professional, friendly service.
  • Schedule appointments based on client needs and veterinarian availability, including forward booking.
  • Use technology to send appointment reminders, confirmations, and follow-up messages to keep clients informed and their pets' care on track.
  • Make outbound calls to re-engage lapsed clients and encourage them to schedule appointments.
  • Greet clients warmly and ensure a positive experience throughout their visit.
  • Use active listening to gather important medical information and triage inquiries, directing more complex questions to the medical team.
  • Demonstrate empathy in all interactions, especially when dealing with upset or emotional clients, while maintaining a calm and professional demeanor.
  • Promote current promotions and campaigns, keeping clients informed about special offers, services, and initiatives.
  • Update client and patient records in our practice management system with accuracy and efficiency.
  • Process billing transactions, including credit card payments, digital payments, financing options, and insurance claims.
  • Maintain organized records of client communications and appointments to streamline operations.
  • Provide clients with accurate post-visit instructions, including medication schedules and follow-up care.
  • Help maintain a clean, organized reception area and assist with daily practice operations as needed.
  • Inform clients about the services offered, preventive care options, and how they can conveniently book appointments online or shop for pet products through our online store.

Requirements

  • High school diploma or equivalent work experience required.
  • Excellent communication skills and a strong desire to provide compassionate, client-focused service.
  • Prior customer service experience, preferably in a veterinary or healthcare setting.
  • Basic proficiency with technology, including scheduling software and online communication platforms.
  • Strong organizational skills and the ability to handle multiple tasks efficiently, even during busy periods.
Benefits
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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
scheduling softwarepractice management systembilling transactionscredit card paymentsdigital paymentsinsurance claims
Soft Skills
communication skillsclient-focused serviceactive listeningempathyorganizational skills
Certifications
high school diploma