IT Support Engineer
Rivada Space Networks
Azure
IT Help Desk Technician
AmeriSave Mortgage Corporation
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $24 - $28 per hour
Job Level
Mid-LevelSenior
About the role
- Provide tier 1 level technical and procedural assistance via phone, email and chat
- Diagnose and resolve technical hardware and software issues
- Research issues using available information resources
- Implement issue resolution and/or advise user on appropriate action
- Follow standard help desk procedures
- Log all help desk interactions
- Redirect problems to tier 2 and tier 3 level support as required
- Identify and escalate situations requiring urgent attention
- Track and route problems and requests and document resolutions
- Stay current with system information, changes and updates
- Assist senior IT staff as needed
Requirements
- Bachelors degree preferred; some college coursework required
- Working knowledge of Windows 10 and 11
- Working knowledge of Microsoft O365 suite
- Ability to assist others with complex issues in a professional manner
- Learning and initiative skills
- Strong problem analysis and problem-solving skills
- Attention to detail
- Excellent written and verbal communication skills
