Senior Customer Support Specialist – Quality
ResMed
Cloud
Bilingual Customer Care Representative, English/Spanish
AmeriSave Mortgage Corporation
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteSalary
💰 $40,000 per year
Job Level
Junior
About the role
- Develop a thorough understanding of AmeriSave’s LOS system and lending process to research consumer inquiries and provide up to date and accurate information
- Provide best-in-class solutions for a diverse client base by providing access to friendly and fast service
- Listen to inquiries, identify needs and provide directions to borrowers/consumers regarding status updates on their loan activity
- Monitor incoming client correspondence, handle inquiries/escalations and respond accordingly
- Place outbound calls to borrowers with loans in process to check in and communicate updates on loan status
- Liaison with Company Production Employees, Vendor Management, and Compliance as necessary to communicate escalated consumer complaints up to and including resolution
- Provide exceptional Customer Care at all times
- Accurately track and document all inquiries with customers
Requirements
- Minimum 1 year of customer service experience
- Excellent oral and written communication and interpersonal skills
- Effectively manage multiple tasks in a fast-paced working environment, flexible to work evenings/some weekends when business needs require
- Strong attention to detail
- Ability to resolve issues
- Committed to exceptional Customer Service
- Ability to work under pressure
- Works independently/self-starter
- Ability to speak English and Spanish
- Passion to Serve with the ability to put pride aside at all times
