Flight Operations Coordinator
Premier Air
Vice President – Mortgage Sales Operations
AmeriSave Mortgage Corporation
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $100,000 - $250,000 per year
Job Level
Lead
About the role
- Lead and scale a high-performing, multi-site call center operation supporting mortgage, home equity, and personal loan products.
- Develop and execute strategic plans to improve customer satisfaction, operational efficiency, and conversion rates.
- Coach and develop high-performing sales professionals, fostering a culture of accountability and excellence.
- Monitor daily sales activity, including call performance and client interactions, to ensure consistent execution.
- Establish KPIs and reporting frameworks to monitor performance and drive continuous improvement.
- Track and analyze performance metrics to identify opportunities for improvement and profitability.
- Collaborate cross-functionally with Sales, Marketing, Product, and Compliance to align call center operations with business goals.
Requirements
- Proven leadership experience in consumer direct lending, mortgage call center in mortgage, home equity, or personal loans.
- Demonstrated ability to coach and scale sales teams effectively.
- Excellent communication, strategic thinking, and decision-making skills.
- Strong analytical, communication, and change management skills.
- Proven success managing large, distributed teams in a high-volume, metrics-driven environment.
- Track record of driving revenue growth and operational excellence.
Benefits
- 401(k)
- Dental insurance
- Disability insurance
- Employee discounts
- Health insurance
- Life insurance
- Paid time off
- 12 paid holidays per year
- Paid training
- Referral program
- Vision insurance
- Bonus
- Referral bonuses
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
performance metricsKPI establishmentstrategic planningcustomer satisfaction improvementoperational efficiencyconversion rate optimizationsales activity monitoringdata analysis
Soft skills
leadershipcoachingaccountabilityexcellencecommunicationstrategic thinkingdecision-makinganalytical skillschange management
