Vice President – Mortgage Sales Operations
AmeriSave Mortgage Corporation
Senior Director, Service Delivery Operations
Transamerica
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $160,000 - $180,000 per year
Job Level
Senior
About the role
- Develop and execute the overall operational strategy for the organization.
- Provide leadership and direction through directors and senior managers overseeing day-to-day operations.
- Manage operational budgets and resources, ensuring optimal allocation of funds.
- Lead, mentor, and develop high-performing operational teams.
- Promote teamwork, collaboration and implementation of best practices throughout the Operations function.
- Identify and implement opportunities for improvement throughout Operations, providing proposals to executive leadership.
- Assist, facilitate and lead committees, teams, and projects.
- Work on cross-functional projects representing leadership for the department.
- Collaborate with colleagues to improve performance and coordinate activities between cross-functional teams.
- Serve as an escalation point to ensure a high level of customer satisfaction.
- Prepare and deliver management reports to a variety of audiences.
- Ensure visibility and transparency to internal and external stakeholders on the health of operations, including identification of critical needs/dependencies and risks.
- Invest in the career success of employees and take ownership for engaging/developing the team and treating talent as a strategic differentiator.
- Use data to drive decision-making and provide insights into operational performance and customer experience.
- Develop and maintain strong working relationships with stakeholders and vendors across various levels of the organization that encourage participation and ownership along with a continuous focus on action and customer satisfaction.
- Identify issues, emerging risks, and bring immediate visibility to appropriate senior leaders while ensuring timely remediation.
Requirements
- Bachelor’s degree in a business field or equivalent experience
- 12 years of experience working in an operations environment, preferably in the insurance/financial services industry
- 8 years of management experience
- Leadership skills to oversee teams and drive performance results
- Problem solving, analytical, and decision-making skills
- Communication and interpersonal skills to interact with staff and all levels of management
- Highly organized with ability to drive competing priorities
- Ability to build strong and productive partnerships with leaders at all levels of the organization, both internally and externally with vendor partners
- Executive level presence and communication to convey strategic objectives, success strategies, and outcomes
- Ability to grasp technical and complex concepts, and convey to staff and internal/external customers
- Strong analytical skills, with the ability to articulate KPI’s and financial objectives, as well as assess financial and operational objectives and performance
- Initiative-taking, results driven and problem-solving ability
- Strong influencing skills through verbal communication and high impact, data-driven presentations
- Proficiency using MS Office tools
Benefits
- Competitive Pay
- Annual Bonus of 25%
- Pension Plan
- 401k Match
- Employee Stock Purchase Plan
- Tuition Reimbursement
- Disability Insurance
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Employee Discounts
- Career Training & Development Opportunities
- Health and Work/Life Balance Benefits
- Paid Time Off starting at 160 hours annually
- Ten (10) paid holidays per year
- Be Well Company holistic wellness program
- Paid parental leave of 15 days
- Adoption Assistance
- Employee Assistance Program
- College Coach Program
- Back-Up Care Program
- PTO for Volunteer Hours
- Employee Matching Gifts Program
- Employee Resource Groups
- Inclusion and Diversity Programs
- Employee Recognition Program
- Referral Bonus Programs
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
operational strategybudget managementdata-driven decision makingKPI articulationfinancial objectives assessmentperformance improvementproject managementrisk identificationanalytical skillsproblem solving
Soft skills
leadershipteam mentoringcommunication skillsinterpersonal skillsorganizational skillscollaborationinitiative-takinginfluencing skillsexecutive presencerelationship building
