Ameriprise Financial Services, LLC

Cloud Engineer

• Design, provision, and govern cloud infrastructure in AWS using infrastructure as code technologies, DevOps tools, and GitOps techniques
• Design and develop cloud services and provisioning processes to support consistent, standardized, secure, scalable, and fully automated deployment
• Provide technical leadership to team/vendor/contractor resources, validate designs, execute, and transition applications and services into the cloud environment
• Support application migration to, and development in, the cloud by provisioning accounts and subscriptions, services, access, and infrastructure as code pipelines
• Consult on, plan, and execute straightforward (e.g. "lift and shift" style) cloud migrations
• Analyze logs, telemetry, and system configuration, and interface with cloud provider's support services to determine root cause of issues and recommend and implement fixes
• Validate cloud configuration and share knowledge with application development and operations teams
• Design and implement cloud services that comply with the organization's security and technology standards
• Automate provisioning of cloud services using infrastructure as code (e.g. Terraform, CloudFormation Templates) and GitOps techniques
• Create and maintain documentation of detailed service design, usage, troubleshooting, and support
• Independently perform assignments in the design, configuration, integration, and upgrade of existing and future technologies in cloud computing environments
• Provision and manage the cloud environment's structure, landing zone, governance capabilities and core services such as network, logging and monitoring, security and access management
• Develop and maintain current knowledge of cloud providers' service offerings in the network, IAM, compute, and storage domains
• Identify cost and performance optimization opportunities and partner with stakeholders to capture savings and benefits
• Manage relationships with leadership, team members, vendors, and contractors to deliver robust technical solutions

Manager

• Provide technical expertise and leadership to a team dedicated to hardware/software/network technologies design and build activities.
• Ensure activities are completed, validated, align with architectural objectives and requirements, and successfully deploy into the production environment.
• Provide mentorship to team ensuring optimization of designs/solutions.
• Champion standard processes and procedures.
• Provide troubleshooting for development and test environment issues.
• Develop and maintain a high performing team through effective hiring, vendor partner management, coaching and performance management.
• Foster a collaborative, success-oriented team environment where resources are empowered and accountable.
• Provide work direction, delegation, and prioritization to team.
• Ensure compliance with company's policies, processes and procedures.
• Work in partnership with leadership and team members to deliver robust technical solutions, ensuring that service level commitments and project timelines are maintained.
• Oversee the technical correctness and completeness of artifacts/documentation associated with engineering designs.
• Verify that build activities are complete per the approved engineering diagrams and redirect build activities as necessary.
• Oversee the hand-off of design solutions and confirm testing and validation are executed prior to final release.
• Influence continuous improvement of processes, policies and best practices to optimize performance and availability of technologies.
• Drive and develop consistent technical build, implementation and support processes.
• Evaluate, troubleshoot and participate in root-cause analysis of development and test environment issues.
• Define, track and measure overall department performance and metrics and provide reports to technology leadership.
• Participate in the organization's strategic and financial planning process.

Technology Delivery Manager

Operations

• Provide guidance, coaching, and indirect leadership to peers in operational processes
• Research and resolve escalated Life and Annuity death claim issues via phone and email
• Assist in quality management processes and serve as a subject matter expert
• Ensure processing of transactions follow industry rules/regulations and internal compliance procedures
• Mentor peers and conduct training as needed
• Complete day-to-day operations processing tasks including auditing and transaction processing
• Utilize applications such as Fedline, PD Teller, WebCSR, Vision Archive
• Participate in projects and initiatives as the expert

Operations Coach

Director

• Create and execute strategies that facilitate high impact growth and achievement critical to AFG and the Region's success.
• Drive accountability for the business results (~1,250 advisors) and financial management of the region.
• Ensure that the office of the Region Vice President and the region is running efficiently and that all tools and processes required for the effective management of the business are fully integrated.
• Partner with multiple FFVPs to drive consistent operational execution across territories to increase revenue leverage for sales region.
• Develop and manage rigorous tracking, reporting, and analytic tools and processes to enable the Region and Territory Leadership team to proactively manage business results.
• Lead the annual business planning process and periodic business reviews.
• Responsible for daily management of region operations, including financial management and reporting.
• Ensure that sound business processes are in place to proactively manage and track revenues, expenses, and recoveries.
• Develop and manage Region communications and systems, to effectively engage advisors in growth and development opportunities, maintain culture and community for advisors, and provide support and direction to leadership team.
• Lead and manage implementation planning and execution for all Region-wide initiatives (e.g, advisor training and development conferences), as well as for any major projects and initiatives that impact the field (e.g., major systems and process changes).
• Provide support to the RVP on all strategic planning and initiatives for the Region as well in development of new tools, resources, and processes designed to increase efficiency and create leverage.
• Partner with RVP to formulate strategies, tactics and supporting plans to deliver on the assigned national Strategic Imperatives, as well as the growth goals for the region.
• Act as a delegate for the RVP at Regional and strategic partner meetings (e.g. Field team meetings, Strategic Imperative meetings, Corporate Partner 1:1s and RVP meetings).
• Provide leadership and direction to the entire Region Field Leadership team including work direction, training and development, performance management and reviews.
• Manage the mid-year and year-end review process, and the development planning process for all members of the team under the direct leadership of the RVP.

Cloud Engineer

Technology Delivery Manager

Operations Coach

Senior Director - Franchise Engagement & Implementation