Ameriprise Financial Services, LLC

Senior Technical Operations Analyst

Ameriprise Financial Services, LLC

full-time

Posted on:

Location Type: Hybrid

Location: Noida • India

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Job Level

Senior

Tech Stack

AnsibleAWSCloudServiceNowVMware

About the role

  • Support the infrastructure environment by pro-actively monitoring infrastructure events.
  • Effectively respond to and coordinate resolution of issues, and manage change within the server and storage environments.
  • Perform the tasks related to the Windows and VMware operations related tasks.
  • Perform the New VM provisioning, Decommissioning and windows upgrade etc.
  • Perform moderately difficult and independent assignments in the troubleshooting, problem diagnosis, problem resolution and ongoing production support for one or more technologies.
  • Pro-actively monitor the stability and performance of various technologies within area of expertise and drive appropriate corrective action prior to an incident or problem occurring.
  • Actively collaborate with fellow members of the team and contractors/vendors on bridge calls to prevent or resolve incidents/problems in an expeditious manner.
  • Recommend, deploy and document strategies and solutions for problems/incidents based upon comprehensive and thoughtful analysis of business goals, objectives, requirements and existing technologies.
  • Independently identify key issues, patterns and deviations during the analysis.
  • Participate and provide input in the continual refinement of processes, policies and best practices to ensure the highest possible performance and availability of technologies.
  • Create, maintain and update documentation including troubleshooting guides, procedure/support manuals, and communication plans.
  • Continuously develop specialized knowledge and technical subject matter expertise by remaining apprised of Industry trends, the direction of emerging technologies, and their potential value to the business.
  • Perform ITIL operations like change, Incident & problem management within the Service Now.
  • Contribute development of execution of operational reporting including daily health check reports, capacity/performance reports, and incident/problem reports.

Requirements

  • Degree in Computer Science, Engineering, or equivalent academic qualification.
  • 3 – 6 years of professional experience in administration, configuration & support of Windows Server 2016, 2019 & 2022 platform
  • Should have hands-on experience in writing Automation in Ansible, PowerCli or PowerShell.
  • Should have experience working with different vendors like VMware, Cisco, Dell & HP.
  • Should have experience with team and project management.
  • Should have worked in the Agile environment and has knowledge of Scrum, sprints etc.
  • Mandatory: Should have adequate exposure & proficiency in managing VMware vSphere 7.x environment (clusters/farms).
  • Mandatory: Candidate should have worked in Level 2 (L2) or L3 Server Support Team for minimum 3 years
  • Optional: Should have adequate experience & skill in manage AWS Cloud Environments & Hybrid Environment (Training on AWS SysOps Track would be an advantage)
  • Candidate must preferably be from Production Support background having managed infrastructure hosted across diverse geographies.
  • He should be familiar with activities like Patching, Upgrades, Migration, Refresh , etc.
  • Should have ample exposure to IT environments governed by ITIL framework. Change, Incident (RCA) & Problem Management-related activities should be component of candidate’s responsibilities.
  • Prior exposure towards ServiceNow is desirable
  • Strong attention to detail and with ability to focus on quality and efficiency.
  • Ability to communicate and articulate technical information across various organizational levels
  • Highly innovative problem solver with strong analytical and customer service abilities required.
  • High reasoning aptitude and ability to quickly understand complex operating environments.
  • Strong thought leadership and motivation with the ability to work independently.
Benefits
  • Health insurance
  • 401(k) matching
  • Flexible work hours
  • Paid time off
  • Remote work options
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Windows Server 2016Windows Server 2019Windows Server 2022VMware vSphere 7.xAnsiblePowerCliPowerShellAWS CloudITILLevel 2 Support
Soft Skills
attention to detailanalytical abilitiescustomer serviceproblem solvingcommunicationleadershipmotivationindependencecollaborationfocus on quality