conduct detailed assessments of our current operation process on an ongoing and regular basis
work with various departments to enhance and streamline the operations process for AmeriHome
maintain a consistent and constant flow of communication with team members and managers
participate in managing various vendors, addressing reporting needs
lead user acceptance testing on different applications
map end-to-end workflows
identify opportunities to streamline process, reduce cycle times, improve ILQA and QC quality
coordinate application release impacts with the Training team
enhance user experience with Encompass and implement permanent fixes for workarounds
identify risks in our process
create and present relevant information as needed for management meetings
act as a liaison between operations and BSA/BI

Requirements

5+ years of related experience in Process Analysis, Process Ownership or similar field
High school diploma required; Bachelor's degree in related field preferred
Intermediate knowledge of residential mortgage industry in Correspondent or Retail Lending
Entry level knowledge of applicable regulatory and legal compliance obligations
Intermediate to advanced experience with Microsoft SQL Server and Excel VBA
Intermediate to advanced experience with mortgage software (Encompass)
Advanced speaking and writing communication skills

Benefits

competitive salaries
an ownership stake in the company
medical and dental insurance
time off
a great 401k matching program
tuition assistance program
an employee volunteer program
a wellness program

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Process AnalysisProcess OwnershipMicrosoft SQL ServerExcel VBAEncompassUser Acceptance TestingWorkflow MappingRisk IdentificationCycle Time ReductionQuality Improvement

Soft Skills

CommunicationTeam CollaborationVendor ManagementPresentation SkillsLiaison Skills

Certifications

Bachelor's degree