AmeriHome Mortgage Company, LLC

Manager

• Manage a team of Loan Processors and Loan Processor Assistants
• Maintain thorough knowledge of incoming pipeline and all files to ensure daily progress
• Train and update processing staff on operational policies, procedures, and investor guidelines
• Assist staff and Sales Managers in resolving complex processing situations involving investor guidelines and systems
• Monitor and improve processing workflows and enforce pipeline/file flow timelines
• Monitor, review, and coach team members on individual performance and professional communications
• Ensure regulatory compliance for all team members
• Communicate internal and external changes to the team and interact with operational areas and management
• Follow up on inactive loans and data integrity, and manage daily/weekly/monthly performance reports
• Responsible for hiring, coaching, performance management, training and development of the team

Loan Processing Manager