AmeriHome Mortgage Company, LLC

Trainer

• Design and conduct training programs to enhance employee competencies and workplace performance
• Support operational readiness through consistent onboarding, process adherence, and performance support for processing teams
• Perform training needs assessments by evaluating strengths and weaknesses
• Translate requirements into training that prepares employees for the next step of their career path
• Develop or oversee classroom handouts, instructional materials, aids, and manuals
• Direct structured learning experiences and monitor quality results
• Deliver training courses and assess training effectiveness
• Ensure taught skills and techniques are incorporated into employee work behavior
• Periodically evaluate and update ongoing programs to reflect changes
• Stay current with trends and tools in employee development

Retail Processing Trainer

Underwriter

• Lead, strategize, and execute underwriting and appraisal functions across Correspondent, Portfolio, and Retail Lending business lines
• Oversee, develop, and performance-manage underwriters and underwriting managers
• Define, implement, and continuously refine the strategy and vision for underwriting divisions
• Enhance departmental productivity, efficiency, customer service, and loan quality
• Ensure credit operations meet production and financial targets while maintaining process excellence
• Build and sustain relationships with agency and non-agency partners, including Fannie Mae, Freddie Mac, FHA, VA, USDA, and Ginnie Mae
• Collaborate cross-functionally to align underwriting practices with Western Alliance Bank’s credit risk framework
• Build, lead, and empower high-performing credit operations teams
• Set departmental goals and controls for timely, accurate underwriting, appraisal, and reviews
• Serve as a credit subject matter expert and make decisions on complex loan scenarios
• Monitor underwriting pipelines, SLAs, and productivity metrics
• Drive operational strategy and capacity planning for Correspondent and Retail Lending
• Lead process improvement and expense-management initiatives
• Partner with product and technology teams to deploy automation, AI tools, digital capabilities, and new products
• Ensure compliance with bank policies, procedures, laws, regulations, and investor requirements
• Participate in strategic planning and provide reporting and performance metrics in Monthly Business Reviews
• Recruit, coach, mentor, train, and manage underwriting staff and leadership

Retail Processing Trainer

Senior Vice President, Senior Director – Underwriting