Americold Logistics, LLC.

Manager

• Develop annual sales goals, performance standards, reporting functions, and appropriate measurements for all accounts
• Monitoring the each assigned site’s EBITDA & ensure it is maximized by proactively managing the commercial performance of each customer; making sure any deals are accretive to the site, and are at the correct market rate
• Work with District Operation Directors to establish district level budget, and work collaboratively to achieve financial goals
• Develop district funnel management process; ability to initiate and execute proactive lead management to support targeted sales process
• Develop an understanding of regional competitive landscape and pricing. Provide critical support for M&A activities including market intelligence, target companies, customer and competitive insight
• Partner with Director of Business Development to develop and execute specific regional marketing plans to ensure revenue growth in all products and facilities
• Responsible for Warehouse & Transportation TBD; Ensure Value added services and Accessorial programs are identified and ensure billing capture; target customer acquisition for high TBD & critical sites
• Relationship Management-Making sure we are in in sync with customers; cross sell other products including transportation, blast, date coding; Reduce churn through high customer retention; lead Issue escalation & resolution as well as billing challenges. Compile and execute timely Customer Business reviews
• VOC / VOI-Be voice of the customer internally by providing customer and industry feedback to internal stakeholders
• Owning a site’s capacity to ensure there’s the correct capacity layout to maximize EBITDA. This includes the analysis of customers and seeing that their individual service needs are being met with the correct storage media
• Opportunity qualification by assigned sites
• Customer sequencing and transition – Sequencing in customers for new and exiting business to support site budgets
• Customer mix management- Making sure customer has the right profile for site
• Densification: Making the final call on opportunity vetting from a commercial perspective, leading both regional and key account/major owners to the proper sequencing of business in according commercial constraints and financial targets
• Contract Management: Ensure management of contract maintenance items and contract negotiations. Establish contract gap baseline, documented contract gap closure plan by site, ensuring each contract includes a dually signed document, ensure contract is in our database, each contract has a profile, and lines up with our invoice
• Responsible for the identification of continuous improvement project through active Kaizen id and execution
• Market and sell Americold’s various transportation services, inclusive of MVC and Regional/National Freight Consolidation programs
• Deliver and manage the annual GRI (General Rate Increase) process for assigned facilities
• Find, develop and secure yield management initiatives designed to enhance EBITDA
• Follow established departmental documentation procedures
• Develop individual sales budget
• Develop and review quarterly plan to ensure alignment with long range vision and short term goals
• Know company resources in order to develop business priorities
• Find, develop and secure new business
• Provide data for pricing proposal approval process
• Interface with other departments to ensure departmental participation in company goals and directives
• As a shared responsibility, ensure compliance with employment laws

Regional Business Development Manager

Customer Support

• Lead and manage the QSR Customer Service team, ensuring high performance, coverage, and capability
• Act as the primary contact for QSR store managers, franchisees, and head office stakeholders
• Proactively manage customer issues, escalations, KPIs, and service performance through to resolution
• Build and maintain strong relationships with key customer decision-makers
• Attend customer QBRs and franchisee review meetings
• Partner closely with operations, transport, rebuying, finance, and shared services teams
• Oversee daily order processing, dispatch coordination, route checks, and transport documentation
• Manage rosters, holiday planning, new store setups, and ongoing roster changes
• Monitor and report customer and operational KPIs, including service levels, costs, credits, and stock adjustments
• Manage pallet control, courier costs, accessorial charges, and credit holds
• Drive continuous improvement initiatives to enhance service and operational efficiency
• Ensure all activities align with safety standards, company policies, and core values

Customer Services Manager

Operations

• Provide engineering and project support to Americold facilities
• Drive labor productivity and inventory control improvements
• Leverage dashboards to monitor site-level labor, inventory, and service performance
• Conduct audits and comparative site analyses
• Assist with improving productivity and reducing costs

Operations Excellence Engineer II

Financial Planning and Analysis

• Act as a trusted advisor to QSR operational leaders, offering financial insights and strategic recommendations.
• Build and maintain financial models to support pricing, investment decisions, and scenario analysis.
• Drive margin improvement initiatives through cost analysis, pricing evaluation, and efficiency reviews.
• Communicate complex financial data in a clear and actionable way for operational stakeholders.
• Oversee weekly and monthly performance reporting, including sales, margins, and key operational KPIs.
• Lead monthly business reviews, identifying risks, opportunities, and performance drivers.
• Ensure accurate and timely month-end results, including journals, reconciliations, and variance analysis.
• Monitor key commercial arrangements such as rebates, levies, supplier recoveries, and service-level penalties.
• Provide leadership to the QSR accounting team and ensure strong financial governance.
• Ensure accuracy of stock reporting, reconciliations, and inventory valuation across QSR sites.
• Review logistics cost allocations, reverse billing, and supplier recharges.
• Maintain consistent application of accounting policies and internal controls (including SOX compliance).
• Lead, develop, and mentor a small finance team, fostering a culture of accountability and partnership.
• Work cross-functionally with operations, supply chain, IT, and commercial teams to support business initiatives.
• Support external audits and ensure timely responses to queries.
• Drive finance transformation projects, including automation, system improvements, and process enhancements.
• Support major business projects such as new site launches, network changes, and customer growth initiatives.
• Lead finance activities for annual stock take and oversee year-end inventory roll-forward reporting.
• Assist with other strategic and ad hoc projects as required.

Regional Business Development Manager

Customer Services Manager

Operations Excellence Engineer II

Finance Manager