AMERICAN SYSTEMS

Executive Assistant

• Work with the latest, cutting-edge technology
• Support operations management and administration
• Meeting administration and scheduling
• Information Technology coordination
• Top Secret and Special Access Programs (SAP) classified material handling

Senior Executive Administrator

Operations

• Access and troubleshoot building systems and equipment functionality
• Determine repair needs for internal resources or external vendors
• Operate and maintain data center systems including HVAC and electrical
• Participate in project teams for system maintenance and repairs
• Ensure compliance with Federal standards
• Respond to afterhours emergencies

Facility Operations Specialist II

Customer Support

• Answer general questions from callers using knowledge base and USPTO website
• Assist with MyUSPTO account issues and other website systems support calls
• Mail applicable standard printed materials to callers
• Transfer customers to appropriate secondary call centers
• Review and respond to incoming emails regarding patents and trademarks
• Use Customer Contact Management System for tracking inquiries

Customer Service Representative

System Administrator

• Responsible for sustainment and enhancements of the customers AWS GovCloud operating environment.
• Responsible for supporting the Continuous Integration and Continuous Delivery (CI/CD) activities of multiple software teams who design, develop, and deploy web technologies.
• Work within an environment of rapid growth and must anticipate and respond effectively to mission needs as they emerge.
• The position duties include monitoring and sustaining the DevSecOps pipeline (i.e. GitHub, Jenkins, Ansible, Artifactory, SonarQube, K8, Xray).
• Work with development and customer support teams, providing technical and operational support.

AWS Cloud Systems Administrator

Security Engineer

• Ensure automated information system (AIS) and network nodes are operated, maintained, and disposed of in accordance with security policies and practices.
• Perform Information System Security Officer (ISSO) duties in support of in-house and external customers.
• Perform duties as the alternate Information Systems Security Manager (ISSM).
• Reviewing and developing AIS accreditation/certification support documentation.
• Notifying the customer when changes occur that might affect AIS accreditation/certification.
• Performing system and network self-inspections.
• Providing security coordination and reviews on all system test plans.
• Attending system Integrated Product Team meetings.
• Identifying AIS vulnerabilities and implementing countermeasures.
• Representing the customer on various technical review teams.
• Conducting security surveys at subordinate facilities and gathering pertinent security documentation for inclusion into system accreditation packages.
• Coordinating, preparing, and tracking AIS inspections, reports, and responses.
• Maintaining AIS security records and advising on and preparing Co-Utilization Agreements.

Information Systems Security Officer, Mid

IT Support

• Deliver onsite and on call technical and operational support for multiple mission systems, including system administration, monitoring, and health checks.
• Perform troubleshooting and corrective actions for hardware, software, network, and system performance issues.
• Conduct preventive and corrective maintenance, including patching, updates, configuration changes, and system optimization.
• Provide user support and training for system access, basic operations, and issue resolution.
• Collect, maintain, and update operational logs, incident and deficiency reports, and operational checklists.
• Perform incident response activities, including initial triage, escalation, coordination, and documentation of resolution.
• Execute backup and restore operations, ensuring data integrity, availability, and compliance with mission and security requirements.
• Support system administration and database activities as needed to maintain mission systems and associated services.
• Oversee procedural compliance and ensure all records, logs, and reports meet required operational, security, and audit standards.
• Act as a technical resource for performance optimization, data integrity, role continuity, and support of management status reporting.
• Coordinate with operations management, configuration management, logistics, and engineering teams to support system changes, upgrades, asset tracking, and disposition.

Systems Support Specialist 3

• Administer and coordinate DoD and other industrial security programs
• Provides guidance and support to staff members concerning all security administrative functions
• Provides administrative security support associated with classified material
• May act as Top Secret Control Officer (TSCO)
• Administers and maintains physical security procedures
• Develops and conducts security briefings and education programs
• Provides oversight for protection of classified information
• Investigates losses and security violations
• Manages the continuing eligibility program for employees
• Periodically inspects the facility for physical security measures

Security Specialist, Mid

QA Engineer

• Establish and lead audits, monitor quality milestones, manage corrective actions and nonconformance documentation, and maintain comprehensive inspection and process records.
• Ensure compliance with AS9100D, FAR, contract, and regulatory requirements, provide quality metrics and reports, and deliver continuous improvement recommendations to management and stakeholders.
• Lead the development, execution, and improvement of QA programs covering logistics, inventory, supply chain, and sustainment.
• Establish, plan, and conduct internal audits and assessments to verify adherence to AS9100D, FAR, contract, and regulatory standards.
• Define and monitor quality milestones, KPIs, and performance metrics; identify trends and drive corrective and preventive actions.
• Track, document, and manage corrective actions and nonconformance reports; ensure timely and effective closure.
• Maintain thorough inspection records, audit reports, process documentation, and other QA artifacts for audit readiness.
• Develop, analyze, and submit quality and quality-control reports and metrics to management and customer stakeholders.
• Ensure program processes and deliverables meet applicable quality, contractual, and regulatory requirements.
• Lead and support continuous improvement initiatives, recommending changes to processes, procedures, and tools to enhance quality and efficiency.
• Engage with stakeholders to understand and address quality-related concerns; represent QA in reviews, meetings, and audits.
• Collaborate with logistics, supply chain, engineering, and program management teams to embed quality into daily operations and decision-making.

Lead Software QA Engineer

Communications

• This role coordinates communication manages access to technical baselines and program data, and plans and executes integration activities to ensure alignment with program objectives and performance outcomes
• The position works in close coordination with the Emergency Depot Level Maintenance and Urgent Depot Level Maintenance manager to support EDLM and UDLM related integration and communication requirements
• Serve as the primary point of contact between the contractor team, government stakeholders, and external service or product providers for communication and integration matters
• Manage and coordinate access to technical baseline artifacts, program data, and mission system resources in accordance with security, configuration management, and data sharing policies
• Organize and coordinate site visits, technical interchange meetings, working groups, and training events, ensuring appropriate stakeholders are engaged and prepared
• Facilitate the development, review, and maintenance of associate contractor agreements, non disclosure agreements, and communication and integration checklists
• Ensure collaboration activities comply with integration plans and support required performance outcomes
• Track and report status of integration related activities, issues, and action items to program leadership and stakeholders
• Coordinate with the EDLM and UDLM manager to support Emergency and Urgent Depot Level Maintenance integration requirements, including communication with depot and operational stakeholders
• Maintain accurate records of interactions, agreements, decisions, and action items associated with communication and integration efforts
• Support risk identification and mitigation related to cross contractor, cross organization, and cross system integration
• Promote effective, timely, and compliant communication across all participating organizations and stakeholders

Communication & Integration Liaison

Administrative Assistant

• Provide administrative and coordination support to the NISSC 3 Program , with a primary focus on program management activities, documentation, and meeting coordination.
• Coordinate and schedule meetings for program leadership and cross functional teams.
• Prepare draft agendas and supporting materials for meetings, reviews, and working sessions.
• Record, finalize, and distribute meeting minutes in a timely manner.
• Track action items through completion, maintaining logs and status.
• Maintain program records, reports, and documentation in accordance with program and customer requirements.
• Monitor program deliverables and assist with data collection, data management, and production of status reports.
• Prepare, format, and manage program correspondence, including memos, reports, presentations, and tracking documentation.
• Archive documentation and artifacts in a timely and organized manner within designated repositories.
• Verify the integrity and accuracy of data and documentation to meet compliance and audit requirements.
• Support logistics coordination for meetings, reviews, and other program events, including room scheduling, teleconferencing, and visit coordination as required.
• Work in close coordination with the EDLM UDLM manager to support Emergency and Urgent Depot Level Maintenance related administrative and reporting activities.
• Assist program leadership in maintaining calendars, milestones, and tracking tools to ensure timely execution of program tasks.

Administrative Support Specialist

Financial Planning and Analysis

• Support small business participation and depot maintenance workload reporting and collaborate with program and contracts teams during contract status reviews and financial presentations.
• Conduct budgeting, cost analysis, and financial forecasting for program activities, obligations, and expenditures.
• Track and reconcile program costs against budgets, contracts, and funding documents; identify variances and support corrective actions.
• Prepare, review, and submit detailed cost reports, invoices, and funding notifications in accordance with contract and organizational requirements.
• Ensure financial activities comply with applicable regulations, policies, and standards (e.g., DoD/USG guidelines, internal controls).
• Support procurement-related financial activities, including purchase requests, approvals, and tracking of commitments and obligations.
• Support small business participation reporting and depot maintenance workload reporting as required by the program and contract.
• Collaborate with program management, contracts, and technical leads to support contract status reviews, financial briefings, and customer presentations.
• Maintain accurate financial records and documentation to support audits, reviews, and internal/external reporting.
• Contribute to process improvements in financial tracking, reporting tools, and methods to enhance accuracy and timeliness.

Financial Analyst

Business Analyst

• The specialist works in close coordination with the Emergency/Urgent Depot Level Maintenance (EDLM/UDLM) Manager and other stakeholders to manage changes arising from internal development as well as integration of external provider systems.
• Perform configuration identification, change control, and configuration status accounting in accordance with NISSC 3 CM processes and program standards.
• Maintain accurate, current system and documentation baselines in designated repositories, including baselines impacted by integration of external provider systems.
• Support and participate in configuration audits (functional and physical), including preparation of audit data, records, and supporting documentation.
• Maintain logs of all approved changes, including hardware, software, documentation, and interface updates, ensuring full traceability and auditability.
• Prepare draft configuration management (CM) plans and procedures; support coordination, review, and updates to CM-related documentation.
• Assist with creation, maintenance, and control of baseline documentation (drawings, interface control documents, requirements, design documents, etc.).
• Generate and deliver configuration status reports, ensuring compliance with data integrity and reporting standards.
• Participate in integration audits; develop associated checklists, data collection mechanisms, and summary reports for management and audit teams.
• Ensure all baseline documentation updates are complete, accurate, and approved through formal change control processes.
• Coordinate closely with the EDLM/UDLM Manager to ensure urgent and emergency depot-level maintenance changes are properly captured, reviewed, and documented within CM systems.
• Use designated repositories and CM tools to track configuration items (CIs), changes, and status, and to support integration and status reporting.
• Support process improvement activities related to configuration management, documentation control, and data integrity.

Configuration Management Analyst

Engineer

• Install, configure, and maintain Splunk Enterprise and Splunk ES in classified, air-gapped, or cross-domain environments
• Manage distributed architectures (indexers, search heads, cluster masters, deployment servers, forwarders) with a focus on reliability, performance, and security
• Perform upgrades, patching, app deployment, performance tuning, and capacity planning
• Implement and maintain backup/restore, DR procedures, and system hardening in accordance with DoD/IC and organizational policies
• Onboard logs from servers, network devices, security appliances, applications, and specialized classified systems
• Develop and manage inputs, props, transforms, field extractions, and parsing to ensure high-quality, normalized data (CIM-compliant where applicable)
• Develop searches, correlation logic, alerts (where appropriate), and dashboards to surface security-relevant activity, system health, and compliance status
• Ensure Splunk configurations and data flows comply with classified environment requirements, including handling caveats, data segregation, and need-to-know

Senior Splunk Engineer

• Administer and coordinate DoD and other industrial security programs.
• Provides guidance and support to staff members concerning all security administrative functions.
• Track and maintain all PERSEC information.
• Administer and update information on the Clients Security Databases.
• Review forms for accuracy and Process incoming Program Access Request (PAR).
• Develop recommendations for classified programs.
• Liaison with external DoD entities on personnel security.
• Manage program quota access rosters and develop detailed reports.
• Conduct security orientation, refresher training, and briefings.
• Investigates losses and security violations and recommends corrective actions.

Contractor SAP Security Officer – CSSO

• Administer and coordinate DoD and other industrial security programs
• Provides guidance and support to staff members concerning all security administrative functions
• Provides authoritative information and assistance to management/employees on personnel security policies and procedures
• Track and maintain all PERSEC information
• Administer and update information on the Clients Security Databases
• Review forms for accuracy and Process incoming Program Access Request (PAR)
• Develop recommendations with sufficient supporting rationale
• Liaison with external DoD entities on all matters pertaining to personnel security
• Manage program quota access rosters
• Conduct required security orientation, refresher training, and security briefings
• Investigates losses and security violations and recommends corrective actions