AMERICAN SYSTEMS

ServiceNow

• Responsible for design, development, configuration, enhancement, and maintenance of ServiceNow applications
• Serve as a senior technical resource for implementing scalable, secure, and efficient ServiceNow solutions
• Collaborate with business stakeholders, program leadership, and technical teams to gather requirements
• Design, develop, configure, test, and maintain ServiceNow applications, modules, workflows, forms, business rules, client scripts, UI policies, integrations, and related platform components
• Lead the development and enhancement of ServiceNow capabilities across ITSM and other supported modules
• Troubleshoot and resolve issues related to ServiceNow application functionality and performance
• Support platform governance by following established development standards

ServiceNow Developer III

• Responsible for the design, development, configuration, enhancement, and maintenance of ServiceNow applications and platform capabilities that support mission-critical business and IT service management functions.
• Serves as a senior technical resource for implementing scalable, secure, and efficient ServiceNow solutions, including workflow automation, integrations, custom applications, catalog items, and platform improvements.
• Collaborate with business stakeholders, program leadership, and technical teams to gather requirements and translate them into effective ServiceNow solutions.
• Design, develop, configure, test, and maintain ServiceNow applications, modules, workflows, forms, business rules, client scripts, UI policies, integrations, and related platform components.
• Lead the development and enhancement of ServiceNow capabilities across areas such as ITSM, request management, knowledge management, asset management, CMDB, and other supported modules.
• Maintain and optimize existing ServiceNow applications to ensure continued functionality, reliability, performance, and alignment with operational needs.
• Troubleshoot and resolve issues related to ServiceNow application functionality, workflows, integrations, system performance, and data quality.
• Support platform governance by following established development standards, change management procedures, documentation requirements, and configuration management practices.
• Develop, enhance, and maintain integrations between ServiceNow and third ‑ party enterprise systems using REST/SOAP, IntegrationHub spokes, MID Server, OAuth/JWT authentication, and other secure integration patterns.
• Perform unit testing, support system integration testing, assist with user acceptance testing, and validate deployments prior to production release.
• Create and maintain technical documentation, system design artifacts, knowledge articles, and user guidance related to developed solutions.
• Provide technical support and subject matter expertise for ServiceNow-related incidents, service requests, problems, and enhancement efforts.
• Participate in meetings with government and contractor personnel to provide status updates, technical recommendations, and solution demonstrations.
• Support full platform administration including ACL configuration, role/access management, instance cloning, upgrades, performance tuning, AI governance controls, and operational sustainment activities to ensure continuity of service.

ServiceNow Developer

• Design, develop, configure, test, and maintain ServiceNow applications, modules, workflows, forms, business rules, client scripts, UI policies, integrations, and related platform components
• Collaborate with business stakeholders, program leadership, and technical teams to gather requirements and translate them into effective ServiceNow solutions
• Lead the development and enhancement of ServiceNow capabilities across areas such as ITSM, request management, knowledge management, asset management, CMDB, and other supported modules
• Maintain and optimize existing ServiceNow applications to ensure continued functionality, reliability, performance, and alignment with operational needs
• Troubleshoot and resolve issues related to ServiceNow application functionality, workflows, integrations, system performance, and data quality
• Support platform governance by following established development standards, change management procedures, documentation requirements, and configuration management practices
• Develop, enhance, and maintain integrations between ServiceNow and third-party enterprise systems using REST/SOAP, IntegrationHub spokes, MID Server, OAuth/JWT authentication, and other secure integration patterns
• Perform unit testing, support system integration testing, assist with user acceptance testing, and validate deployments prior to production release
• Create and maintain technical documentation, system design artifacts, knowledge articles, and user guidance related to developed solutions
• Provide technical support and subject matter expertise for ServiceNow-related incidents, service requests, problems, and enhancement efforts
• Participate in meetings with government and contractor personnel to provide status updates, technical recommendations, and solution demonstrations
• Support full platform administration including ACL configuration, role/access management, instance cloning, upgrades, performance tuning, AI governance controls, and operational sustainment activities to ensure continuity of service.

ServiceNow Developer – Level III

Research Analyst

• Develop, maintain, and analyze Integrated Master Schedules (IMS) for large, complex DoD acquisition programs.
• Perform schedule risk assessments for weapon system programs, including the development of schedule logic, identification of driving paths, and critical dependencies.
• Conduct Schedule Risk Analysis (SRA) using Monte Carlo simulation techniques to quantify schedule uncertainty and identify key risk drivers.
• Provide actionable recommendations to mitigate schedule risks and improve program execution.
• Support planning and execution of customer engagements, including standing up new schedule management processes or improving existing processes.
• Interface directly with government program managers, technical leads, and executive leadership, delivering clear, concise schedule briefings and decision-support products.
• Support proposal efforts, contract start-up activities, and transition-in planning as required.

Operations Research Analyst, Associate Principal

System Administrator

• Support on-premises Linux (60%) and Windows (40%) infrastructure and applications.
• Support on-premises vSphere infrastructure across multiple datacenters.
• Provide Tier III support for production and development environments, managing ticket submission and tracking.
• Monitor resource availability to meet customer requirements, ensuring sufficient hardware, software, and throughput.
• Review and optimize system performance to ensure peak efficiency and reliability for mission-critical applications
• Analyze system resource usage and apply corrective actions when necessary
• Review system and application logs, ensuring completion of scheduled tasks and backups
• Create and manage user accounts, groups, and permissions; maintain local repositories in a Linux-based environment
• Support on-prem and remote Linux-based Oracle database appliances
• Develop and maintain administrative bash scripts for system maintenance and automation
• Proficient in DNS administration
• Document and implement system administration solutions to meet business requirements

Lead Systems Administrator – Linux/Windows

Systems Engineer

• Work with a team of driven, supportive and highly skilled professionals.
• Report to the VMS Flight Management Lead Systems Engineer and in their absence, directly to the Air Vehicle Team Lead.
• Responsible for coordination across Development, Production, Sustainment and Training IPTs.
• Manage a team of navigation subject matter experts.
• Manage navigation requirements and architecture, Engineering Change proposal (ECP), Technical Directive (TD) Technical Direction Letter (TDL) products and navigation capability upgrades.
• Manage capabilities include life cycle development and System Engineering Technical Review (SETR) process including critical design reviews.

Lead Navigation Systems Engineer

Full-stack Engineer

• Support a Department of Justice program, who designs, builds and implements highly technical data collection systems.
• Support a technology lab who dynamically implements technology to meet their outside customers uniquely defined evidence collection needs.
• Serve as development expert in software engineering, with a primary focus Web GUI Development.
• Provide expertise in Stylesheets, Java Script ES6, HTML and HTML5 standup.
• Be proficient in the following programming languages: C/C++, JAVA Native Interface (JNI), JAVA, Database Connectivity (JDBC), Oracle Pro *C, Structured Query Language (SQL), and Visual Basic.
• Provide support in a variety of areas to include Field Programmable Gate Arrays (FPGAs), Digital Signal Processors (DSP), Windows devices Drivers, Embedded SQL, Video Transcoding, Bandwidth Aggregation, and OCR data processing.
• Provide leadership and research in advanced software engineering concepts.
• Provides solutions to highly complex problems of a specialized product or design development, with a wide range of projects or programs.
• Be responsible for requirements analysis, subsystem allocation, performance analysis, and system engineering leadership.
• Prepare reports as needed relating to assignments, as required.
• Maintains technical competence and state-of-the-art expertise in areas of technical specialization.

Software Engineer

Security Engineer

• Serve as the program Information System Security Officer (ISSO) for several tactical information systems and data analysis enclaves at Naval Undersea Warfare Center Division Newport
• Oversee day-to-day security operations and enforce security policies among system administrators, developers, and operators
• Provide cybersecurity expertise to guide the program toward and maintain cyber compliance
• Act as the primary interface between the program and the Command Information System Security Manager (ISSM) to support ongoing development and testing efforts
• Manage inventory of enclave computing assets, ensuring devices are compatible with required software and performance requirements
• Develop and maintain program Standard Operating Procedures (SOPs) and cybersecurity compliance artifacts
• Enforce the program change management plan, ensuring proposed changes are documented, tested, and integrated into the applicable cybersecurity accreditation
• Ensure system operations remain in compliance with the Authority to Operate (ATO)
• Perform system and network self-inspections
• Provide security coordination and review for all system test plans
• Coordinate with system administrators to ensure accurate and timely remediation of vulnerabilities
• Ensure system users are current on all required training, access request forms, security clearances, and documentation applicable to their roles
• Participate in routine program meetings briefing leadership on key areas such as system architecture development, personnel access, and security concerns

Information Systems Security Officer – ISSO

Network Engineer

• Architect and engineer high-bandwidth, low-latency inter-site network solutions connecting geographically dispersed HPC sites .
• Design scalable communications architectures supporting high-capacity data transfers , redundancy, traffic optimization, secure connectivity, and mission-critical availability.
• Configure, maintain, and troubleshoot Cisco , Juniper , and Ciena routing, switching, firewall, VPN, optical transport, and data circuit infrastructure.
• Administer Linux-based networks supporting compute, storage, management, and user access, including host interfaces, bonding, VLAN tagging, routing, DNS, DHCP, and name resolution.
• Support Cisco ISE administration, firewall policies, network segmentation, ACLs, VLANs, VPNs, authentication, authorization, policy enforcement, and device access control.
• Use CLI-based tools to diagnose routing, switching, MTU, latency, throughput, and connectivity issues across network devices and Linux hosts.
• Support inter-site provisioning and lifecycle activities , including maintenance, upgrades, technology refresh, documentation, diagrams, standards, and operational procedures.
• Partner with systems, cybersecurity, and infrastructure teams to maintain secure, reliable mission operations.

Lead Network Engineer – HPC

• Support the Office of Critical Technologies in modern research and analysis of strategic biotechnology initiatives.
• Advise Pentagon leadership on biotechnology issues.
• Evaluate and secure technology for national defense modernization.
• Represent on Integrated Product Teams (IPTs) and participate in government conferences.
• Conduct biotechnology research analysis and prepare presentations to DoD leadership.

Research Associate, Associate Principal

• responsible for the design, development, configuration, enhancement, and maintenance of ServiceNow applications and platform capabilities
• serves as a senior technical resource for implementing scalable, secure, and efficient ServiceNow solutions
• work closely with stakeholders, functional teams, and technical staff to translate business requirements into reliable platform capabilities
• collaborate with business stakeholders, program leadership, and technical teams to gather requirements
• design, develop, configure, test, and maintain ServiceNow applications, modules, workflows, forms, business rules, client scripts, UI policies, integrations, and related platform components
• lead the development and enhancement of ServiceNow capabilities
• maintain and optimize existing ServiceNow applications
• troubleshoot and resolve issues related to ServiceNow application functionality
• support platform governance by following established development standards
• develop, enhance, and maintain integrations between ServiceNow and third-party enterprise systems
• perform unit testing, support system integration testing, assist with user acceptance testing
• create and maintain technical documentation, system design artifacts, knowledge articles, and user guidance

Financial Planning and Analysis

• Provides acquisition logistic support including sustainability, reliability, maintainability, and availability of the system's components
• Provides support to the logistics function preparing logistics documentation to establish the range and depth of spares, tools, test equipment and related manuals to be deployed and stocked
• Determines maintenance and repair materials and standards required for deployment
• Develops requisitions for and manages records of equipment, components, repair parts and related manuals; tracks logistics materials and parts for proper allocation of storage facilities; reviews configuration changes to evaluate impact on logistics deployment; documents equipment, component and parts conditions; and identifies logistic support documentation to be included such as drawings, technical manuals, and maintenance requirement cards to support lifecycle of product
• Works on logistics and maintainability programs on issues such as technical evaluation and identification of systems logistics requirements and resources
• Analyzes, organizes, plans and administers various phases of day-to-day provisioning, spares, or maintenance/repair activities for one or more programs
• Reviews contractual documents, technical data, customer usage data, customer maintenance practices, customer operation characteristics, and related reports for assigned contracts to determine spares provisioning or maintenance/repair requirements
• Identifies, prioritizes, and assesses key logistics assets and infrastructures
• Conducts distribution and network studies, monitors inventory and analyzes requirements to develop strategies to achieve desired delivery times

Logistics and Finance Analyst

Communications

• Support and resolve user incidents and service requests involving Cisco unified communications, voice, and video systems
• Administer and maintain Cisco collaboration platforms, including: Unified Communications Manager Unity Connection Emergency Responder Meeting Server Video Communication Server TelePresence Management Suite TelePresence Content Management
• Perform moves, adds, and changes in accordance with established service level agreements
• Troubleshoot operational issues involving VoIP, video teleconferencing, and related endpoint technologies
• Assist with installation and support of local and remote voice and communications equipment
• Create and maintain technical documentation, operating procedures, and support records
• Provide regular status updates and activity reporting to leadership
• Collaborate with geographically distributed teams supporting standardized Cisco solutions across multiple sites
• Deliver responsive, high-quality customer support in a mission-focused environment

Unified Communications Administrator, Staff

Engineering Manager

• Plans, directs, and coordinates all activities associated with creating software across multiple functional areas supporting NAVAIR mission critical aircraft systems
• Leads multiple programs / projects related to SW development, test, and sustainment including aircraft mission systems SW, simulation and distributed simulation software, and SW applications
• Prioritizes and allocates projects, products, and resources with the assistance of architects and managers
• Participates in the strategic decisions about technology, definition, architecture, and implementation of the software products
• Analyze and assess software architectures for potential technical refresh improvements
• Observe that development of mission critical software follows modern software practices
• Makes staffing decisions, such as hiring and placement of personnel
• Directs software development projects to include, ensuring that projects are completed on time and according to quality standards, facilitating communication upward and across project team including project status, justifications for variances and technical information
• Organizes projects through development of a project plan which includes communication of product goals as defined by top management, definition of project strategy, identification of the roles and responsibilities of key project groups, development of a schedule with key milestones, identification of risks, contingency plans and allocation of project resources
• Monitors technology trends such as emerging standards for new technology opportunities
• Supports Business Development activities including marketing, capture, and proposal writing
• Provide leadership with strategic direction, support business growth initiatives, and collaborate with other organizations in the company in the pursuit of business opportunities

Software Engineering Manager

Operations

• Lead and manage IT operations activities in support of DSCA mission requirements
• Provide technical leadership for operations, maintenance, incident management, and service restoration
• Oversee operational performance, system availability, and adherence to service delivery standards
• Coordinate and respond quickly to maintenance events, service interruptions, outages, and operational emergencies

ServiceNow Developer III

ServiceNow Developer

ServiceNow Developer – Level III

Operations Research Analyst, Associate Principal

Lead Systems Administrator – Linux/Windows

Lead Navigation Systems Engineer

Software Engineer

Information Systems Security Officer – ISSO

Lead Network Engineer – HPC

Research Associate, Associate Principal

ServiceNow Developer III

Logistics and Finance Analyst

Unified Communications Administrator, Staff

Software Engineering Manager

Technical/Operations Manager