ServiceNow Developer – Level III

AMERICAN SYSTEMS

ServiceNow Developer III responsible for design, development, and maintenance of ServiceNow applications. Collaborating with stakeholders to enhance IT service management functions.

Posted 6/19/2026full-timeWatertown • South Dakota • 🇺🇸 United StatesMid-LevelSenior💰 $96,800 - $154,880 per yearWebsite

Tech Stack

Tools & technologies

ITSMJavaScriptServiceNowSOAP

About the role

Key responsibilities & impact

Design, develop, configure, test, and maintain ServiceNow applications, modules, workflows, forms, business rules, client scripts, UI policies, integrations, and related platform components
Collaborate with business stakeholders, program leadership, and technical teams to gather requirements and translate them into effective ServiceNow solutions
Lead the development and enhancement of ServiceNow capabilities across areas such as ITSM, request management, knowledge management, asset management, CMDB, and other supported modules
Maintain and optimize existing ServiceNow applications to ensure continued functionality, reliability, performance, and alignment with operational needs
Troubleshoot and resolve issues related to ServiceNow application functionality, workflows, integrations, system performance, and data quality
Support platform governance by following established development standards, change management procedures, documentation requirements, and configuration management practices
Develop, enhance, and maintain integrations between ServiceNow and third-party enterprise systems using REST/SOAP, IntegrationHub spokes, MID Server, OAuth/JWT authentication, and other secure integration patterns
Perform unit testing, support system integration testing, assist with user acceptance testing, and validate deployments prior to production release
Create and maintain technical documentation, system design artifacts, knowledge articles, and user guidance related to developed solutions
Provide technical support and subject matter expertise for ServiceNow-related incidents, service requests, problems, and enhancement efforts
Participate in meetings with government and contractor personnel to provide status updates, technical recommendations, and solution demonstrations
Support full platform administration including ACL configuration, role/access management, instance cloning, upgrades, performance tuning, AI governance controls, and operational sustainment activities to ensure continuity of service.

Requirements

What you’ll need

U.S. Citizen
Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field
Proven experience developing, configuring, and supporting applications within the ServiceNow platform
Demonstrated experience with ServiceNow scripting and development technologies, including JavaScript, business rules, client scripts, UI policies, Flow Designer, IntegrationHub, and REST/SOAP integrations
Strong understanding of ServiceNow platform architecture, application lifecycle management, and secure development practices
Experience with ServiceNow modules such as ITSM, Service Catalog, CMDB, Asset Management, Knowledge Management, or related platform capabilities
Hands-on experience with ServiceNow Now Assist, including configuration of generative AI features, responsible AI controls, and AI-driven agents and automations
Strong analytical and problem-solving skills with careful attention to detail
Excellent communication skills and the ability to collaborate effectively with cross-functional teams, stakeholders, and end users
Ability to work independently and efficiently in a fast-paced, mission-oriented environment
Experience supporting federal environments or regulated enterprise environments is preferred.

Benefits

Comp & perks

healthcare benefits
paid leave
retirement plans
insurance programs
education and training assistance

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

ServiceNowJavaScriptRESTSOAPIntegrationHubFlow Designerbusiness rulesclient scriptsUI policiesCMDB

Soft Skills

analytical skillsproblem-solving skillsattention to detailcommunication skillscollaborationindependenceefficiencyleadershiporganizational skillstechnical support

Certifications

Bachelor’s degree in Computer ScienceBachelor’s degree in Information TechnologyBachelor’s degree in Engineering