Customer Service Representative
AMERICAN SYSTEMS
full-time
Posted on:
Location Type: Office
Location: Millington • Tennessee • United States
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Salary
💰 $0 - $1,000,000 per year
About the role
- Act as the first step in a multi-tiered support to Military Sailors and their families.
- Investigate and resolve customer inquiries via phone, e-fax, email, chat, and other communications channels.
- Utilize various essential software applications including internal and external websites, telephone systems, CRM applications, and other resources.
- Enter applicable supporting information into systems and web forms on an application via computer and all transactions must be conducted accurately.
- Receive training on a variety of relevant military programs and applications to provide the needed support to customers throughout the Continental US and Abroad.
- Work towards opportunities for growth as many agents have been hand selected for Shift Supervisors and/or assigned to Specified Teams within the call center based on skill levels.
Requirements
- Secret Clearance Eligible (U.S. Citizenship Required for the purposes of obtaining/holding a U.S. security clearance)
- Four (4) years’ experience, or three (3) years with Associates degree, or two (2) years with Bachelor’s degree related experience in customer service and responding to requests for information
- The ability to work in a fast-paced environment with the flexibility to work nights and weekends
- The ability to type at least 30 WPM
- Spanish speakers please apply!
Benefits
- healthcare benefits
- paid leave
- retirement plans
- insurance programs
- education and training assistance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer servicetypingCRM applicationsmilitary programsweb formscommunication channels
Soft Skills
flexibilityability to work in fast-paced environmentproblem-solvinginterpersonal skills
Certifications
Secret Clearance Eligible