Desktop Support Specialist I
AMERICAN SYSTEMS
full-time
Posted on:
Location Type: Office
Location: Watertown • South Dakota • 🇺🇸 United States
Visit company websiteSalary
💰 $20 - $29 per hour
Job Level
Mid-LevelSenior
Tech Stack
Cyber Security
About the role
- Provide desktop support for users, including PCs, laptops, tablets, mobile devices, and printers.
- Assist in ensuring compliance with licensing, regulatory, and security requirements.
- Support the IT Service Desk by handling basic technical issues.
- Assist in installing and maintaining software and hardware according to established standards and procedures.
- Assist with Microsoft Teams Rooms by troubleshooting issues and managing equipment.
- Assist in coordinating with Mobile Device Manager for mobile device issuance and replacement.
- Support Cyber Security Specialists during response activities.
- Assist with the setup and delivery of new desktops and laptops.
Requirements
- Basic proficiency in current and future Microsoft Office and Windows versions.
- Basic knowledge of Active Directory, Exchange, LDAP, and audio/video conferencing systems.
- Basic troubleshooting and remote user support skills.
- Some experience in problem analysis and solution identification.
- Must possess a valid state driver's license, may be required to travel between customer sites.
- Must be a U.S. Citizen.
Benefits
- Healthcare benefits
- Paid leave
- Retirement plans
- Education and training assistance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
desktop supporttroubleshootingsoftware installationhardware maintenanceMicrosoft OfficeWindowsActive DirectoryExchangeLDAPaudio/video conferencing
Soft skills
problem analysissolution identificationcommunicationcustomer service
Certifications
valid state driver's license