American Repair Maintenance

General

• Resonate with our mission, vision, and values as an organization and foster a culture of accountability within our workforce that reflects these values
• Effectively dispatch vendor partners to fulfill client service demands, ensuring the right vendor is assigned to each work order based on trade, availability, and geography
• Communicate continuously with scheduled vendors to confirm appointments are met and completed within required timeframes and service level agreements
• Ensure all work orders assigned to vendors are completed with accurate and thorough documentation, including proper close-out information, photos, and invoices
• Monitor vendor performance and follow up proactively to address missed appointments, incomplete work orders, or documentation deficiencies; escalate outstanding or at-risk orders to supervisors as needed
• Coordinate with internal teams including scheduling, Client Service Coordinators, and Key Account Specialists to align vendor activity with client expectations and meet or exceed established KPIs and performance metrics

Vendor Scheduling Coordinator