American Red Cross

Donor Recruitment Account Manager

American Red Cross

full-time

Posted on:

Location Type: Remote

Location: Ohio • United States

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Salary

💰 $64,500 per year

Job Level

Junior

About the role

  • Identify, develop and implement creative strategies to attract, manage and retain potential blood drive Sponsors and feeder groups for existing blood drives to meet monthly, quarterly, and annual collection goals.
  • Identify and apply appropriate methods to ensure efficient scheduling of blood drives by assigned Sponsors to meet blood collection goals.
  • Provide sufficient organizational and operational support to sponsor contact to ensure achievement of collection operation and annual goals.
  • Coordinate activities with appropriate collections personnel to ensure a positive Sponsor and donor experience and smooth, efficient operations.
  • Schedule and implement education programs for Sponsor contact, recruitment committees, line volunteers and volunteer Telerecruiters within assigned groups to assist in meeting collection objectives and to comply with all ARCBS directives, Code of Federal Regulations, local operating procedures and other related regulatory requirements.
  • Develop a working knowledge of the community, its government, demographics and organizations.
  • Apply that knowledge to all aspects of servicing Sponsor groups and the expansion of the blood program.
  • Maintain accurate records in the system to provide tracking and statistical data on Sponsor group performance.
  • Appropriately utilize tools, technology and strategy provided by the organization to enhance customer service, efficiency and productivity.

Requirements

  • Bachelor’s degree OR a combination of education and work experience.
  • 1 year of related experience preferred or equivalent combination of education and related experience required.
  • Knowledge of group dynamics, direct sales, customer maintenance techniques, negotiation skills, and the ability to effectively implement programs is preferred.
  • Good organizational skills and the ability to handle multiple priorities effectively are required.
  • Excellent oral and written communication skills, including training and presentation skills is required.
  • A current valid driver's license and good driving record is required.
  • May be required to travel to sites throughout the Red Cross organization.
Benefits
  • Medical, Dental Vision plans
  • Health Spending Accounts & Flexible Spending Accounts
  • PTO: Starting at 15 days a year; based on type of job and tenure
  • Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
  • 401K with up to 6% match
  • Paid Family Leave
  • Employee Assistance
  • Disability and Insurance: Short + Long Term
  • Service Awards and recognition
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data trackingstatistical analysisprogram implementationcustomer maintenance techniquesnegotiation skillseducation program schedulingblood collection goalsoperational supportgroup dynamics
Soft Skills
organizational skillscommunication skillspresentation skillsability to handle multiple prioritiescreativityteam coordinationcustomer servicerelationship management
Certifications
Bachelor's degreevalid driver's license