American Red Cross

Blood Collection Staff – Customer Service

American Red Cross

full-time

Posted on:

Location Type: Office

Location: Santa Ana • California • United States

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Salary

💰 $23 per hour

Job Level

Lead

About the role

  • Utilizing your healthcare and/or customer service skills to assist with every step of the blood collection process
  • Collaborating with your team to transport and setup equipment at the collection sites in local communities
  • Creating a welcoming and comfortable environment for volunteer donors
  • Following all safety procedures while collecting lifesaving blood donations that are delivered to hospitals
  • Taking the time to personally connect with donors
  • Listening to their stories and helping them understand how impactful their donation is
  • Being detail-oriented all day, every day
  • Driving Red Cross vehicles and setup/tear down equipment at donation sites

Requirements

  • High school diploma or equivalent is required
  • Customer service experience and effective verbal communication skills are required
  • A current, valid driver's license with a good driving record is required
  • Physical requirements may include the ability to lift, push or pull heavy weights up and down ramps and stairs
  • Good manual dexterity
  • The ability to sit or stand for long periods of time and adapt to long, irregular hours and frequent schedule changes are required
  • Basic computer skills are required
  • Must be proficient with Microsoft office applications.
Benefits
  • Medical, Dental, and Vision plans
  • Health Spending Accounts & Flexible Spending Accounts
  • PTO: Starting 15 days a year; based on type of job and tenure
  • Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
  • 401K with up to 6% company match
  • Paid Family Leave
  • Employee Assistance
  • Disability and Insurance: Short + Long Term
  • Service Awards and recognition
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer serviceblood collectionmanual dexteritybasic computer skillsMicrosoft Office
Soft Skills
effective verbal communicationdetail-orientedinterpersonal skillsadaptabilitylistening skills
Certifications
high school diploma or equivalentvalid driver's license