American Red Cross

Blood Collection Staff – Customer Service

American Red Cross

full-time

Posted on:

Location Type: Office

Location: Los Angeles • California • United States

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Salary

💰 $23 per hour

Job Level

Lead

About the role

  • Utilizing healthcare and/or customer service skills to assist with every step of the blood collection process
  • Collaborating with the team to transport and setup equipment at collection sites in local communities
  • Creating a welcoming and comfortable environment for volunteer donors
  • Following all safety procedures while collecting lifesaving blood donations that are delivered to hospitals
  • Taking the time to personally connect with donors and listen to their stories
  • Collaborating with teammates to create a friendly environment for volunteers
  • Being detailed oriented all day to ensure goals and regulatory requirements are met
  • May drive Red Cross vehicles and work with the team to setup and tear down equipment at donation sites

Requirements

  • High school diploma or equivalent is required
  • Customer service experience and effective verbal communication skills are required
  • A current, valid driver's license with a good driving record is required
  • Physical requirements may include the ability to lift, push or pull heavy weights up and down ramps and stairs, good manual dexterity, the ability to sit or stand for long periods of time and adapt to long, irregular hours and frequent schedule changes are required
  • Position may require a minimum height of 60 inches to ensure the ability to safely operate Red Cross vehicles.
  • Basic computer skills are required
  • Must be proficient with Microsoft office applications.
Benefits
  • Medical, Dental, and Vision plans
  • Health Spending Accounts & Flexible Spending Accounts
  • PTO: Starting 15 days a year; based on type of job and tenure
  • Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
  • 401K with up to 6% company match
  • Paid Family Leave
  • Employee Assistance
  • Disability and Insurance: Short + Long Term
  • Service Awards and recognition
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer serviceblood collectionmanual dexterityliftingpushingpullingMicrosoft Officebasic computer skills
Soft Skills
effective verbal communicationdetail-orientedcollaborationinterpersonal skillscreating a welcoming environment
Certifications
high school diploma or equivalentvalid driver's license