Principal, Business Operations
Kraken Digital Asset Exchange
Business Systems Specialist
American Family Insurance
full-time
Posted on:
Location: Arizona, Colorado • 🇺🇸 United States
Visit company websiteSalary
💰 $68,000 - $113,000 per year
Job Level
Mid-LevelSenior
Tech Stack
Python
About the role
- Responsible for systems implementation and administration within Facilities Development & Operations, including software applications/upgrades, database administration, security management, training, storage management, backup management, and network interfacing.
- Focus on enhancing agent experience through seamless operation of Marketing On Demand programs and ensuring accurate billing for agents.
- Report to a Business Systems Senior Manager.
- Provide operational and user support for business system applications and related hardware that support division and corporate strategies.
- Respond to user questions, resolve user issues, escalate system problems to proper areas, and provide users with documents and tools to increase user capabilities within the application.
- Document and maintains business processes and business rules.
- Conduct user acceptance testing for business systems and identify opportunities for improved testing processes and methodologies.
- Offer to selected candidate contingent on background checks and signing a non-disclosure agreement for proprietary information, trade secrets, and inventions.
- Sponsorship will not be considered for this position unless specified in the posting.
- Flex office/home role requiring minimum 10 days per month in specified offices.
Requirements
- Provide operational and user support for business system applications and related hardware.
- Respond to user questions, resolve user issues, escalate system problems, and provide documentation and tools.
- Document and maintain business processes and business rules.
- Conduct user acceptance testing for business systems and identify improvement opportunities.
- Demonstrated experience providing customer-driven solutions, support or service.
- Basic knowledge and understanding of unit, functional, performance, and user acceptance testing.
- Basic knowledge and understanding of how technology can be used to automate business processes.
- Demonstrated experience documenting work processes and business rules.
- Demonstrated experience using business systems to provide customer service.
- 5+ years of experience using Python preferred.
- 5+ years of experience using DBA preferred.
- 5+ years technical support experience preferred.
