American Family Care

Operations

• Serve as the primary point of contact between franchise clinics and leadership, and AFC Corporate RCM Operations
• Partner with franchise owners and clinic leadership to identify, analyze, and resolve RCM‑related issues
• Share and review monthly RCM performance metrics with franchise clinic owners, identifying trends, risks, and opportunities for improvement
• Support the transition and implementation of franchise clinics onto AFC’s corporate RCM platform, ensuring a smooth onboarding and adoption process
• Collaborate with corporate RCM operations leaders to develop solutions, improve workflows, and drive performance improvements
• Provide guidance, best practices, and education to franchise clinics related to revenue cycle processes and performance
• Assist with special projects and other duties as assigned

Director of Franchise Revenue Cycle Management Operations

Social Media Manager

• Design and implement social media strategy to align with business goals.
• Generate, edit, publish, and share engaging content daily.
• Work with other marketing managers to track SEO and web traffic metrics.
• Collaborate with other marketing teams to ensure brand consistency.
• Collaborate with other social media influencers that are relative to our region in order to promote our business.
• Oversee social media accounts design.
• Create a layout that draws people in and is consistent, create pages to function fully and presents a professional look for customers.
• Suggest and implement new features to develop brand awareness, like promotions and competitions.
• Stay up to date with current technologies and trends in social media, design tools, and applications.

Growth Marketing

• Lead the planning and execution of all De Novo (new clinic), Acquisition, and Conversion development projects from concept through opening
• Partner with Real Estate, Construction, and Operations teams to evaluate new market opportunities and ensure alignment with brand growth strategy
• Partner on all aspects of new clinic opening from site identification, construction, and pre-opening readiness including systems integration
• Establish and manage timelines, proactively addressing delays, cost overruns, or risk factors
• Partner with cross-functional teams (operations, clinical, IT, HR, marketing) to ensure each clinic opens fully staffed, compliant, and brand-ready
• Track and report key performance metrics for clinic openings, ensuring consistent post-launch performance reviews and improvement cycles
• Serve as the primary point of contact for franchisees and internal partners throughout the opening process, and through year two of operations
• Provide ongoing performance coaching focused on patient volume, staffing, throughput efficiency, and profitability
• Conduct performance reviews with franchisees to benchmark success and build tailored improvement action plans
• Offer coaching and consultation to franchisees on early operational ramp-up
• Maintain alignment with all brand standards, state regulations, and clinical compliance requirements during pre-opening phases
• Develop best practices for process improvement, vendor management, and project efficiency

Director of Franchise Revenue Cycle Management Operations

Social Media Manager

Director of De Novo and Clinic Growth