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Director of Credentialing
American Family CareDirector of Credentialing responsible for managing credentialing and provider enrollment operations in healthcare. Ensures compliance while driving operational excellence in a fully remote setting.
About the role
Key responsibilities & impact- Provide strategic leadership for all credentialing, recredentialing, privileging, and provider enrollment activities
- Build, lead, and mentor a high-performing credentialing team
- Develop and implement departmental goals, SOPs, KPIs, and quality assurance measures
- Oversee verification of licensure, education, training, certifications, work history, malpractice coverage, and professional references
- Ensure compliance with all federal, state, and local regulatory bodies
- Oversee timely and accurate submission of enrollment applications
- Manage external credentialing and verification vendors
- Continuously evaluate and enhance credentialing workflows
Requirements
What you’ll need- Bachelor’s degree in healthcare administration, business, or related field
- 7 or more years of credentialing experience in a healthcare organization, MSO, medical group, ASC, or hospital
- 3 or more years of leadership or management experience
- Strong working knowledge of CMS, Joint Commission, NCQA, URAC, and payer credentialing and enrollment requirements
- Proficiency with credentialing software systems, provider databases, and digital document management
- Experience in multi-site or multi-state healthcare delivery organizations, or MSOs
- Certified Provider Credentialing Specialist (CPCS) or Certified Professional Medical Services Management (CPMSM) preferred
- Proficiency with CredentialStream/Verity preferred
- Experience implementing credentialing software or leading large-scale credentialing process redesign
- Exceptional attention to detail and commitment to data accuracy
- Strong analytical, organizational, and project management abilities
- Excellent written, verbal, and presentation development skills
- Ability to lead teams through change and build scalable credentialing infrastructure
- High integrity, discretion, and commitment to confidentiality
- Ability to work cross-functionally and influence without formal authority
- Strong relationship management and customer service orientation
Benefits
Comp & perks- Comprehensive benefits package including medical, dental, vision, disability, life insurance
- Matching 401(k)
- Flexible work arrangements
- Professional development opportunities
- Paid time off
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
credentialingrecredentialingprivilegingprovider enrollmentquality assurancedata accuracyproject managementcredentialing process redesignanalytical skillsorganizational skills
Soft Skills
leadershipmentoringattention to detailcommunication skillsrelationship managementcustomer service orientationinfluence without authoritycommitment to confidentialityability to work cross-functionallychange management
Certifications
Certified Provider Credentialing Specialist (CPCS)Certified Professional Medical Services Management (CPMSM)